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Define critical success factors (CSFs)and key performance indicators (KPIs),and explain how managers use them to measure the success of MIS projects.

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Metrics are measurements that evaluate r...

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Which of the below is an important challenge facing managers today?


A) Making business decision
B) Solving business problems
C) Competing to win in today's market
D) All of the above

E) All of the above
F) A) and B)

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The typical structure of a business organization is similar to a pyramid and consists,from top to bottom,of strategic,managerial,and _______________ levels.

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Product delivery is a customer-facing business process.

A) True
B) False

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Van Lines Inc.is a large corporation operating in all 50 states.Jim Poulos is the regional manager overseeing the western division,which includes Utah,Colorado,Idaho,Montana,Wyoming,and Nevada.Jim receives data from his managers in each state which he loads into his digital dashboard for analysis of his entire western division.What digital dashboard capability is Jim primarily using?


A) Drill-down
B) Slice-and-dice
C) Intelligent system
D) Consolidation

E) A) and D)
F) B) and D)

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What-if analysis checks the impact of a __________ in an assumption on the proposed solution.

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What is the difference between customer-facing processes and business-facing processes?


A) Business-facing processes are front-office processes,customer-facing processes are back-office processes
B) Customer-facing processes are front-office processes,business-facing processes are back-office processes
C) Customer-facing processes are back-office processes,and industry-specific customer-facing processes are back-office processes
D) Customer-facing processes are back-office processes,and industry-specific customer-facing processes are front-office processes

E) All of the above
F) None of the above

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Best practices are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry.

A) True
B) False

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A model is a simplified representation or abstraction of _________.

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A neural network is a category of efficiency metrics where it attempts to measure the way the human brain works.

A) True
B) False

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Which of the below categories of AI is used extensively in the finance industry to analyze situations where the logic or rules are unknown?


A) Expert system
B) Virtual reality
C) Neural network
D) Genetic algorithm

E) A) and B)
F) C) and D)

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What is consolidation?


A) Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information
B) The ability to look at information from different perspectives
C) Enables users to get details,and details of details,of information
D) Finds the inputs necessary to achieve a goal such as a desired level of output

E) C) and D)
F) None of the above

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What is the manipulation of information to create business intelligence in support of strategic decision making?


A) OLTP
B) OLAP
C) TPS
D) DSS

E) B) and C)
F) All of the above

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Which of the following explains why a company would implement a BPR strategy?


A) To encourage competition
B) To decrease customers
C) To create value for the customer
D) All of the above

E) All of the above
F) A) and B)

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When evaluating the 5-steps in the order-to-delivery business process,step one includes creating a campaign and checking inventory,which are both part of the sales function.

A) True
B) False

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What form of processes include loan processing for a bank,claims processing for an insurance company,reservation processing for a hotel,and baggage handling for an airline?


A) Customer-facing processes
B) Business-facing processes
C) Industry-specific customer-facing processes
D) All of the above

E) C) and D)
F) B) and C)

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Investment companies use genetic effectiveness metrics to help in trading decisions.

A) True
B) False

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When evaluating the six-step decision making process,what occurs during the solution selection step?


A) The process will begin again if the decisions made were incorrect
B) Defining the problem as clearly and precisely as possible
C) Details of every solution possible including ideas that seem far fetched
D) The solution that best solves the problem is selected

E) B) and C)
F) All of the above

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At the ______________ level,of a business structure,employees are continuously evaluating company operations to hone the firm's abilities to identify,adapt to,and leverage change.

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What is the MIS system that manipulates information to create business intelligence in support of strategic decision making?


A) Online transaction processing (OLTP)
B) Online analytical processing (OLAP)
C) Digital dashboard
D) Visualization

E) None of the above
F) All of the above

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