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Although nonverbal behavior is ambiguous within and between cultures, it still conveys meaning.

A) True
B) False

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Business communicators in high-context cultures, such as Japan and China, stress clearly articulated messages that they consider to be objective, professional, and efficient.

A) True
B) False

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An example of a country that has a low-context culture is


A) United States.
B) Saudi Arabia.
C) Japan.
D) All of these choices

E) A) and B)
F) A) and C)

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Nicholas works with employees from a variety of cultural backgrounds and wants to be tolerant of their beliefs.Nicholas should practice


A) prototyping.
B) sympathy.
C) empathy.
D) ethnocentrism.

E) B) and C)
F) C) and D)

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The term ____________________ is used to describe mental representations based on general characteristics that are not fixed and rigid, but rather are open to new definitions.

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The belief in the superiority of one's own race is known as ____________________.

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A generalization that is not fixed and rigid when it is used to describe cultures is called a


A) stereotype.
B) prejudice.
C) prototype.
D) None of these choices

E) None of the above
F) B) and D)

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List and describe five techniques for improving written communication to intercultural audiences.

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Student answers will vary but should inc...

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By tradition, North American businesspeople typically place a high value on


A) group membership.
B) clearly articulated business messages.
C) being able to avoid saying "no."
D) relying on context and feelings when making decisions.

E) None of the above
F) C) and D)

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Which of the following is an invisible sign of culture?


A) Law firm employees dress casually on Fridays.
B) Marcus believes that adults need to be responsible for their actions.
C) On their anniversary Aaron takes his wife to dinner.
D) At every department meeting, the manager sits at the head of the conference table.

E) A) and B)
F) All of the above

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The decrease of the middle class around the world has helped to increase globalization.

A) True
B) False

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Allison, who works for a U.S.company, has just been assigned to manage the company's division in Japan.She should emphasize team-based projects and group decision making with her new employees.

A) True
B) False

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Only developed countries have a unique culture and shared background.

A) True
B) False

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The rules, values, and attitudes of culture are inherent; that is, we are born with them.

A) True
B) False

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Business communicators should use contractions, idioms, figurative clichés, acronyms, and jargon when communicating with someone for whom English is a second language.

A) True
B) False

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When communicating with someone from another culture, learning the words for please, yes, and thank you in that person's language is better than relying on gestures.

A) True
B) False

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According to Transparency International, the United States is the least corruptible country in the world.

A) True
B) False

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Communicators in ____________________-context cultures, such as those in North America, Scandinavia, and Germany, depend little on the context of a situation to convey their meaning.They assume that listeners know very little and must be told practically everything.

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Members of low-context cultures are more likely to be logical, analytical, and action oriented.

A) True
B) False

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Which of the following U.S.laws prohibits payments to foreign officials for the purpose of obtaining or retaining business?


A) Sarbanes-Oxley Act of 2002
B) Foreign Corrupt Practices Act of 1977
C) The USA Patriot Act of 2001
D) Personal Responsibility and Work Opportunity Act of 1996

E) A) and C)
F) None of the above

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