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Which of the following is not a valid way that a CRM system can collect information?


A) Accounting system
B) Order fulfillment system
C) Inventory system
D) Customer's personal computer

E) B) and D)
F) B) and C)

Correct Answer

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Interactive voice response routes inbound calls to available agents.

A) True
B) False

Correct Answer

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Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?


A) Accounting and finance components
B) Production and managerial management components
C) Human resource components
D) Production and materials management components

E) A) and B)
F) A) and C)

Correct Answer

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Supply chain execution system is the ability to view all areas up and down the supply chain.

A) True
B) False

Correct Answer

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Who are the primary users of SCM systems?


A) Sales,marketing,customer service
B) Accounting,finance,logistics,and production
C) Customers,resellers,partners,suppliers,and distributors
D) All of these choices

E) All of the above
F) None of the above

Correct Answer

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Data integration is the integration of a company's existing management information systems.

A) True
B) False

Correct Answer

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Which of the following occurs when everyone involved in sourcing,producing,and delivering the company's product works with the same information?


A) Eliminates redundancies
B) Cuts down wasted time
C) Removes misinformation
D) All of these choices

E) B) and D)
F) None of the above

Correct Answer

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Customer order cycle time is the time it takes to manufacture a product and deliver it to the retailer.

A) True
B) False

Correct Answer

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RFID supports procurement.

A) True
B) False

Correct Answer

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