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Exam 4: Product and Service Design

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Question 1

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One way to increase reliability is to:

A) improve component design
B) increase the number of service stations
C) increase mean repair time
D) increase the number of dependent components
E) none of the above

F) D) and E)
G) A) and E)

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Question 2

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Modular design increases costs of purchasing and controlling inventory compared to non-modular.

A) True
B) False

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Question 3

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The quality function deployment (QFD) matrices are often referred to as the "House of Quality" because, when completed, they "house" all of the customer's quality requirements.

Life-cycle assessment involves incorporating where the product or service is in its life-cycle into system-design decision-making.

Re-manufacturing refers to removing some of the components of old products and reusing them in new products.

"Concurrent engineering" means that at least two engineers are involved in product design at the same time.

To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products.

Reliability refers to the ability of a product to perform its intended function under normal conditions.

Most of the time what is called product or service design is actually a redesign of an existing product or service.

Which of the following statements about CAD is not true?

Reliability can be defined in terms of a particular point in time or in terms of length of service.

A software company is weighing whether to release a new version of its software.The company can go ahead and release the version now and correct flaws with subsequent patches or upgrades, or it can wait until the new version is reasonably bug-free.This is an example of _____.

Ideas for new or improved designs can come from:

Elements of the service process in which there is little to no contact with the customer are referred to as ____________.

Many US manufacturers are now shifting their focus from products to both product and process improvements.

"Quality Function Deployment" is a structured approach that guarantees that the highest quality product or service will be designed.

The demand for a product and the rate of technological change have significant impact on the length of a given phase of the product life cycle.

The process of dismantling and inspecting a competitor's product to discover improvement is called reverse engineering.

A major benefit of Computer Aided Design (CAD) is the increased productivity of designers.

One of these is not a characteristic of a well-designed service system: