Question 1

Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.

Accepted Answer

A) True 
 B)False  False

Question 2

Measurements taken at various points in the transformation process for control purposes are called:

Accepted Answer

A)  plans
B)  directions
C)  controls
D)  feedback
E)  budgetsF) B) and E)
G) A) and D)

Question 3

Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

Accepted Answer

A) True 
 B)False

Question 4

A 'product package' consists of:

Accepted Answer

A)  the exterior wrapping
B)  the shipping container
C)  a combination of goods and services
D)  goods if a manufacturing organization
E)  customer relations if a service organizationF) C) and D)
G) B) and E)

Question 5

Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision-making.

Accepted Answer

A) True 
 B)False

Question 6

A systems approach means that we concentrate on efficiency within a subsystem and thereby assure overall efficiency.

Accepted Answer

A) True 
 B)False

Question 7

Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials.

Accepted Answer

A) True 
 B)False

Question 8

Marketing depends on operations for information regarding ___________.

Accepted Answer

A)  productivity
B)  lead time
C)  cash flow
D)  budgeting
E)  corporate intelligenceF) A) and C)
G) B) and D)

Question 9

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision-makers to consider ______________ in response to the ___________.

Accepted Answer

A)  flexibility; pressure to be more efficient
B)  offshoring; need to promote domestic production
C)  sustainability; threat of global warming
D)  technology; impact of random variation
E)  forecasting; stabilization of demandF) C) and E)
G) A) and D)

Question 10

Technology choices seldom affect:

Accepted Answer

A)  costs.
B)  productivity.
C)  union activity.
D)  quality.
E)  flexibility.F) A) and E)
G) A) and D)

Question 11

The responsibilities of the operations manager are:

Accepted Answer

A)  planning, organizing, staffing, procuring, and reviewing
B)  planning, organizing, staffing, directing, and controlling
C)  forecasting, designing, planning, organizing, and controlling
D)  forecasting, designing, operating, procuring, and reviewing
E)  designing and operatingF) A) and D)
G) C) and D)

Question 12

People who work in the field of operations should have skills that include both knowledge and people skills.

Accepted Answer

A) True 
 B)False

Question 13

'Value added' by definition is always a positive number since 'added' implies increases.

Accepted Answer

A) True 
 B)False

Question 14

Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function.

Accepted Answer

A)  operation
B)  marketing
C)  purchasing
D)  finance
E)  internal auditF) A) and B)
G) B) and E)

Question 15

The word "technology" is used only to refer to "information technology".

Accepted Answer

A) True 
 B)False  False

Question 16

Which of the following is not a type of operations?

Accepted Answer

A)  goods production
B)  storage/transportation
C)  entertainment
D)  communication
E)  all the above involve operationsF) D) and E)
G) A) and C)

Question 17

Assembly lines achieved productivity but at the expense of standard of living.

Accepted Answer

A) True 
 B)False  False

Question 18

The greater the degree of customer involvement, the more challenging the design and management of operations.

Accepted Answer

A) True 
 B)False

Question 19

Manufacturing work sent to other countries is called:

Accepted Answer

A)  downsized
B)  outsourced
C)  internationalization
D)  vertical integration
E)  entrepreneurial shipF) A) and E)
G) All of the above

Question 20

Which of the following statements about variation is FALSE?

Accepted Answer

A)  Variation prevents a production process from being as efficient as it can be.
B)  Some variation can be prevented.
C)  Variation can either be assignable or random.
D)  Any variation makes a production process less productive.
E)  Random variation generally cannot be influenced by managers.F) A) and E)
G) None of the above

Exam 1: Introduction to Operations Management

Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.

Correct AnswerverifiedFalse

Measurements taken at various points in the transformation process for control purposes are called:

Correct AnswerverifiedShow Answer

Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

Correct AnswerverifiedShow Answer

A 'product package' consists of:

Correct AnswerverifiedShow Answer

Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision-making.

Correct AnswerverifiedShow Answer

A systems approach means that we concentrate on efficiency within a subsystem and thereby assure overall efficiency.

Correct AnswerverifiedShow Answer

Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials.

Correct AnswerverifiedShow Answer

Marketing depends on operations for information regarding ___________.

Correct AnswerverifiedShow Answer

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision-makers to consider ______________ in response to the ___________.

Correct AnswerverifiedShow Answer

Technology choices seldom affect:

Correct AnswerverifiedShow Answer

The responsibilities of the operations manager are:

Correct AnswerverifiedShow Answer

People who work in the field of operations should have skills that include both knowledge and people skills.

Correct AnswerverifiedShow Answer

'Value added' by definition is always a positive number since 'added' implies increases.

Correct AnswerverifiedShow Answer

Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function.

Correct AnswerverifiedShow Answer

The word "technology" is used only to refer to "information technology".

Correct AnswerverifiedFalse

Which of the following is not a type of operations?

Correct AnswerverifiedShow Answer

Assembly lines achieved productivity but at the expense of standard of living.

Correct AnswerverifiedFalse

The greater the degree of customer involvement, the more challenging the design and management of operations.

Correct AnswerverifiedShow Answer

Manufacturing work sent to other countries is called:

Correct AnswerverifiedShow Answer

Which of the following statements about variation is FALSE?

Correct AnswerverifiedShow Answer

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False

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Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision-makers to consider ____ in response to the _.

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False

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False

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