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Cost-efficient management of a company's overall value chain activities requires that management:


A) ferret out cost-saving opportunities in every part of the value chain.
B) undertake an operations functionality redesign.
C) establish sales productivity and operating practices guidelines.
D) re-create rivals' assembly plant structuration savings.
E) All of these.

F) A) and E)
G) A) and B)

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Brands create customer loyalty,which in turn:


A) increases the perceived cost of switching to another product.
B) strengthens the product's quality.
C) validates the motivation for alternate products.
D) provides monetary incentive for using the product.
E) All of these.

F) A) and B)
G) A) and C)

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Describe the two basic cost-reducing approaches a company can take to become a low-cost provider in its industry.

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While low-cost providers are champions of frugality,they:


A) seldom hesitate to spend aggressively on resources and capabilities that promise to drive costs out of the business.
B) are never hesitant to eliminate costs so as to remain the low-cost provider.
C) are not blinded by cost reduction,preferring product differentiation strategies that reflect cost-reductions rather than buyer needs and wants.
D) are also champions of profitability by having prices lower than costs to gain volume gains.
E) always anticipate negative feedback from stakeholders because of their spending habits.

F) A) and B)
G) B) and E)

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A low-cost provider's product does NOT have to always:


A) contain enough attributes to be attractive to prospective buyers.
B) suggest that a low price,by itself,is not always that appealing to buyers.
C) a signal value to buyers.
D) provide high margins per unit sold to bring in enough unit sales.
E) be valuable and appealing to a wide range of buyers.

F) B) and E)
G) A) and C)

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A company's biggest vulnerability in employing a best-cost provider strategy is:


A) relying too heavily on outsourcing.
B) getting squeezed between the strategies of firms employing low-cost provider strategies and high-end differentiation strategies.
C) getting trapped in a price war with low-cost leaders.
D) being timid in cutting its prices far enough below high-end differentiators to win away many of their customers.
E) not having a sustainable distinctive competence in cost reduction.

F) D) and E)
G) A) and B)

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The essence of a broad differentiation strategy is to:


A) appeal to the high end part of the market and concentrate on providing a top-of-the-line product to consumers.
B) incorporate a greater number of differentiating features into its product/service than rivals.
C) lower buyer switching costs.
D) outspend rivals on advertising and promotion in order to inform and convince buyers of the value of its differentiating attributes.
E) offer unique product attributes in ways that are valuable and appealing and that buyers consider worth paying for.

F) C) and D)
G) B) and E)

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Broad differentiation strategies generally work best in market circumstances where:


A) buyer needs and uses of the product are diverse and they are not fully satisfied by a standardized product.
B) most buyers have similar needs and use the product in the same ways.
C) the products of rivals are weakly differentiated and most competitors are resorting to clever advertising to try to set their product offerings apart.
D) buyers are price sensitive and buying switching costs are quite low.
E) the five competitive forces are strong.

F) All of the above
G) D) and E)

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In what market and competitive circumstances are focused low-cost and focused differentiation strategies attractive?

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Easy-to-copy differentiating features:


A) cannot produce sustainable competitive advantage.
B) seldom are perceived by buyers as having much value.
C) tend to give buyers a high degree of power in bargaining for a lower price.
D) should never be incorporated in a company's product offering if its differentiation strategy is to succeed.
E) lead to vigorous price competition.

F) B) and C)
G) C) and D)

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What sets focused (or market niche) strategies apart from low-cost leadership and broad differentiation strategies is:


A) the extra attention paid to top-notch product performance and product quality.
B) their concentrated attention on serving the needs of buyers in a narrow piece of the overall market.
C) greater opportunity for competitive advantage.
D) their suitability for market situations where most industry rivals have weakly differentiated products.
E) their objective of delivering more value for the money.

F) C) and E)
G) C) and D)

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Which of the following is NOT one of the four basic routes to achieving a differentiation-based competitive advantage?


A) Delivering value to customers via the company's resources,competencies,and value chain activities that rivals don't have or can't afford to match and are well-matched to the requirements of the strategy
B) Incorporating tangible features that raise product performance and increase customer satisfaction with the product
C) Incorporating product attributes and user features that lower the buyer's overall costs of using the company's product
D) Appealing to buyers who are sophisticated and shop hard for the best,stand-out differentiating attributes
E) Incorporating features that enhance buyer satisfaction in intangible or non-economic ways

F) A) and C)
G) None of the above

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What are the pros and cons of a broad differentiation strategy?

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A broad differentiation strategy has sev...

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The target market of a best-cost provider is:


A) value-conscious buyers.
B) brand-conscious buyers.
C) price-sensitive buyers.
D) middle-income buyers.
E) young adults (in the 18-35 age group) .

F) A) and E)
G) B) and C)

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Describe the strategy of striving to be the industry's overall low cost provider.What does a company have to do to achieve low-cost provider status?

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Successful differentiation allows a firm to:


A) be the industry's best-cost provider.
B) set the industry ceiling on price.
C) avoid being dragged into a price war with industry rivals and not be overly concerned about whether entry barriers into the industry are high or low.
D) command a premium price for its product,and/or increase unit sales,and/or gain buyer loyalty to its brand.
E) take sales and market share away from rivals by undercutting them on price.

F) B) and D)
G) A) and D)

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Pursuing continuous quality improvement as a uniqueness factor is sound because:


A) it can be perceived to add differentiation features for new buyers.
B) it can acknowledge the firm's strategic intent to compete aggressively.
C) it can often reduce product defects,improve economy of use,and result in more end-user convenience.
D) it always provides a competitive advantage.
E) it is a sound approach to drive profit enhancement.

F) B) and D)
G) All of the above

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Success with a best-cost provider strategy designed to outcompete high-end differentiators requires:


A) achieving significantly lower costs in providing the upscale features
B) providing significantly better product attributes in order to justify a price above what low-cost leaders are charging.
C) matching the company's resources and capabilities to a low-cost provider status.
D) motivating buyers to purchase upscale features that match rivals.
E) All of these.

F) D) and E)
G) A) and B)

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Which of the following is NOT one of the ways that a company can achieve cost-efficient management of its value chain activities?


A) Striving to ensure a corporate diversity policy is introduced with effective controls
B) Using the company's bargaining power vis-à-vis suppliers or others in the value chain
C) Being alert to the cost advantages of outsourcing or vertical integration
D) Striving to capture all available economies of scale
E) Motivating employees through incentives and company culture

F) B) and C)
G) None of the above

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The chief difference between a low-cost provider strategy and a focused low-cost strategy is:


A) whether the product is strongly differentiated or weakly differentiated from rivals.
B) the degree of bargaining power that buyers have.
C) the size of the buyer group that a company is trying to appeal to.
D) the type of value chain being used to achieve a low-cost competitive advantage.
E) the number of upscale attributes incorporated into the product offering.

F) A) and D)
G) B) and C)

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