Question 1

Which of the following statements about knowledge work is False?

Accepted Answer

A)   By the early 1990s, the majority of new jobs required employees to apply analytical knowledge acquired through formal education and continuous learning.
B)   The tools used to do knowledge work change quickly.
C)   Statistics from the U.S. Department of Labor confirm the rise of knowledge work.
D)   Jobs involving cognitive activity are becoming more prevalent than jobs involving physical activity.
E)   Knowledge work tends to be less fluid and dynamic in nature than physical work.F) A) and B)
G) C) and E)

Question 2

Which of the following statements concerning job analysis is incorrect?

Accepted Answer

A)   The first step in job analysis is to generate a list of all job activities.
B)   A subject matter expert is consulted regarding the frequency and importance of all job activities.
C)   A list of all job activities is generated using various sources of data such as surveys, employee interviews, and observations.
D)   Activities with the lowest ratings are used to define job responsibilities.
E)   Job analysis is used by many organizations to identify task performance behaviors.F) A) and B)
G) A) and E)

Question 3

Natalie, Rose, and Charles are three dental hygienists who work for Dr. Doris at Healthy White. All three hygienists perform almost the same tasks every day. On average, they see 12 people every day for regular teeth cleaning, which involves cleaning, flossing, rinsing, and a normal checkup. Dr. Doris, on the other hand, has quite an unpredictable job. She has to respond to all types of dental emergencies, including situations involving surgery. All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr. Doris. Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present. She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White. Rose and Charles, on the other hand, can be described as the unofficial publicists of Healthy White. They always represent the clinic in a very positive way away from work. Dr. Doris couldn't be happier to have such wonderful people working with her. The three hygienists interact with one another in a manner that reflects high levels of _____.

Accepted Answer

A)   boosterism
B)   interpersonal citizenship behavior
C)   routine task performance
D)   adaptive task performance
E)   centralized behaviorF) C) and D)
G) All of the above

Question 4

Ms. Kate is a very friendly and helpful person. She goes out of her way to help her coworkers who struggle with their tasks. Kate attends the optional meetings that are scheduled for the employees. She also maintains a good attitude with everyone even in trying times. Which behavior relevant to job performance is Ms. Kate demonstrating? Elaborate on this behavior and its types with examples.

Accepted Answer

Ms. Kate is demonstrating citizenship be...

Question 5

Social networking sites and their applications can be used to monitor employee performance.

Accepted Answer

A) True 
 B)False

Question 6

Describe some of the trends that affect job performance in the contemporary workplace.

Accepted Answer

The kinds of jobs employees do are chang...

Question 7

Define job performance and discuss its elements.

Accepted Answer

Job performance is the value of the set ...

Question 8

Task performance is the set of explicit obligations that an employee must fulfill to receive compensation and continued employment.

Accepted Answer

A) True 
 B)False

Question 9

O*NET captures the "numerous small decisions" that separate the most effective organizations from their competitors.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements about the O*NET is False?

Accepted Answer

A)   It captures the "numerous small decisions" that separate the most effective organizations from their competitors.
B)   It is an online database.
C)   It is involved in figuring out the important tasks for a given job.
D)   It includes the characteristics of most jobs in terms of tasks.
E)   It includes the required knowledge, skills, and abilities to perform a task.F) A) and B)
G) C) and D)

Question 11

Forced ranking systems can force managers to give bad evaluations to good performers.

Accepted Answer

A) True 
 B)False

Question 12

The _____ approach uses critical incidents to create a measure that can be used to evaluate employee performance.

Accepted Answer

A)   management by objectives
B)   360-degree feedback
C)   behaviorally anchored rating scales
D)   benchmarking
E)   behavioral observation scalesF) B) and D)
G) A) and E)

Question 13

Which of the following about the forced ranking method is False?

Accepted Answer

A)   It is based on Jack Welch's vitality curve.
B)   It compels managers to rank all of their people into one of three categories: the top 20 percent (A players) , the vital middle 70 percent (B players) , or the bottom 10 percent (C players) .
C)   The B players are to be developed as better managers.
D)   Employees may become hypercompetitive with one another to avoid finding themselves in a lower category.
E)   The B players possess the four Es of GE Leadership.F) B) and E)
G) A) and C)

Question 14

Don always maintains a good attitude with coworkers even when the department goes through tough times. Don's behavior is an example of:

Accepted Answer

A)   helping.
B)   courtesy.
C)   sportsmanship.
D)   civic virtue.
E)   boosterism.F) All of the above
G) A) and D)

Question 15

Sportsmanship involves maintaining a good attitude with coworkers, even when they've done something annoying or when the unit is going through tough times.

Accepted Answer

A) True 
 B)False

Question 16

_____ is defined as voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place.

Accepted Answer

A)   Creative task performance
B)   Adaptive task performance
C)   Counterproductive behavior
D)   Citizenship behavior
E)   Routine task performanceF) A) and D)
G) None of the above

Question 17

_____ includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.

Accepted Answer

A)   Task performance
B)   Citizenship behavior
C)   Counterproductive behavior
D)   Job orientation
E)   Organizational commitmentF) A) and B)
G) C) and E)

Question 18

Citizenship behavior is defined as voluntary employee activities that may or may not be rewarded.

Accepted Answer

A) True 
 B)False

Exam 2: Job Performance

Correct Answer
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Describe some of the trends that affect job performance in the contemporary workplace.

Correct Answer
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The kinds of jobs employees do are chang...
View Answer

Which of the following about the forced ranking method is False?

Correct Answer
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_____ includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.

Correct Answer
verified

Correct Answer
verified
Ms. Kate is demonstrating citizenship be...
View Answer

_____ is defined as voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place.

Correct Answer
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Which of the following statements about the O*NET is False?

Correct Answer
verified

O*NET captures the "numerous small decisions" that separate the most effective organizations from their competitors.

Correct Answer
verified

Which of the following statements concerning job analysis is incorrect?

Correct Answer
verified

Don always maintains a good attitude with coworkers even when the department goes through tough times. Don's behavior is an example of:

Correct Answer
verified

Task performance is the set of explicit obligations that an employee must fulfill to receive compensation and continued employment.

Correct Answer
verified

Sportsmanship involves maintaining a good attitude with coworkers, even when they've done something annoying or when the unit is going through tough times.

Correct Answer
verified

Forced ranking systems can force managers to give bad evaluations to good performers.

Correct Answer
verified

Citizenship behavior is defined as voluntary employee activities that may or may not be rewarded.

Correct Answer
verified

Define job performance and discuss its elements.

Correct Answer
verified
Job performance is the value of the set ...
View Answer

Which of the following statements about knowledge work is False?

Correct Answer
verified

Social networking sites and their applications can be used to monitor employee performance.

Correct Answer
verified

The _____ approach uses critical incidents to create a measure that can be used to evaluate employee performance.

Correct Answer
verified

Exam 2: Job Performance

Correct AnswerverifiedShow Answer

Describe some of the trends that affect job performance in the contemporary workplace.

Correct AnswerverifiedThe kinds of jobs employees do are chang...View AnswerShow Answer

Which of the following about the forced ranking method is False?

Correct AnswerverifiedShow Answer

_____ includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedMs. Kate is demonstrating citizenship be...View AnswerShow Answer

_____ is defined as voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place.

Correct AnswerverifiedShow Answer

Which of the following statements about the O*NET is False?

Correct AnswerverifiedShow Answer

O*NET captures the "numerous small decisions" that separate the most effective organizations from their competitors.

Correct AnswerverifiedShow Answer

Which of the following statements concerning job analysis is incorrect?

Correct AnswerverifiedShow Answer

Don always maintains a good attitude with coworkers even when the department goes through tough times. Don's behavior is an example of:

Correct AnswerverifiedShow Answer

Task performance is the set of explicit obligations that an employee must fulfill to receive compensation and continued employment.

Correct AnswerverifiedShow Answer

Sportsmanship involves maintaining a good attitude with coworkers, even when they've done something annoying or when the unit is going through tough times.

Correct AnswerverifiedShow Answer

Forced ranking systems can force managers to give bad evaluations to good performers.

Correct AnswerverifiedShow Answer

Citizenship behavior is defined as voluntary employee activities that may or may not be rewarded.

Correct AnswerverifiedShow Answer

Define job performance and discuss its elements.

Correct AnswerverifiedJob performance is the value of the set ...View AnswerShow Answer

Which of the following statements about knowledge work is False?

Correct AnswerverifiedShow Answer

Social networking sites and their applications can be used to monitor employee performance.

Correct AnswerverifiedShow Answer

The _____ approach uses critical incidents to create a measure that can be used to evaluate employee performance.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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The kinds of jobs employees do are chang...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Ms. Kate is demonstrating citizenship be...
View Answer

Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Job performance is the value of the set ...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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