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Exam 2: Charting a Companys Direction: Its Vision, Mission, Objectives, and Strategy

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Question 41

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Which company used BPR to change its industry by implementing a mobile claims process?

A) Saab
B) Progressive Insurance
C) Trek
D) Charles Schwab

E) A) and D)
F) B) and D)

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Question 42

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____________ information encompasses all organizational information and its primary purpose is to support the performing of managerial analysis tasks.

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Question 43

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Transactional data is used when performing operational tasks and repetitive decisions such as analyzing daily sales reports and production schedules to determine how much inventory to carry.

Consolidation, drill-down, and slice-and-dice are the three most common capabilities offered in an EIS.

Which of the following represents a top-down structure for decision-making in a typical organization?

Distinguish between OLTP and OLAP with respect to the types of decisions made.

Data stored in transaction processing systems is rarely used to source the data and information contained in decision support and executive information systems.

A(n) _____________ bot is software that will search several retailer Web sites and provide a comparison of each retailer's offerings including price and availability.

Describe the three capabilities commonly offered by an EIS.

___________ analysis occurs when users change the value of one variable repeatedly and observe the resulting changes in other variables.

Identify how an organization can use business process reengineering to improve its business.

Progressive Insurance used CRM to revamp its insurance claims process.

Discuss why business processes should drive information systems choices?

With information systems, efficiency IS metrics measure the performance of information system itself whereas effectiveness IS metrics measure the impact that IS has on business processes.

What is slice-and-dice capability?

_____________________________ represent the current state of the operation that has been mapped, without any specific improvements or changes to existing processes.

Which of the following is an example of transactional data?

What is business process reengineering?

__________________ stored in transaction processing systems are often used to source the data and information contained in decision support and executive information systems.

What-if analysis checks the impact of a __________ in an assumption on the proposed solution.