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Contract administration includes carrying out the terms of the agreement and resolving conflicts over interpretation or violation of the agreement.

A) True
B) False

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Which of the following union security provisions is unlawful under right-to-work laws?


A) Checkoff provision
B) Closed shop
C) Maintenance of membership
D) Secret-ballot elections
E) Participation in union meetings

F) C) and D)
G) A) and D)

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In their labor relations,managers prefer to increase wages and benefits and to give maximum control to workers over work rules and schedules.

A) True
B) False

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Right-to-work laws grant both the employee and employer the right to terminate the employment relationship at any time with or without cause or notice.

A) True
B) False

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Identify the law that regulates unions' actions with reference to their members,including financial disclosure and the conduct of elections.


A) The Hatch Act
B) The Taft-Hartley Act
C) The Landrum-Griffin Act
D) The Civil Service Reform Act
E) The Maguire Act

F) A) and B)
G) B) and D)

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Identify the correct statement about the trends in union membership in the U.S.in relation to trends in other countries.


A) In Western Europe, it is common to have union coverage rates of 80 to 90 percent.
B) Coverage rates within the United States are much higher than in most other countries.
C) U.S. employees tend to have a larger, more formal role in organizational decision making than in Western European countries.
D) Worker representatives on boards of directors are much more common in the United States than in Western European countries.
E) The union membership rate in the U.S. is second only to that of Denmark.

F) B) and E)
G) D) and E)

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Identify the statement that characterizes an industrial union.


A) All the members are in the same occupation.
B) Union leaders try to limit the number of members in order to maintain high wages.
C) Members are linked by their work in a particular industry.
D) Members change employers more frequently than in other types of unions.
E) It is often responsible for training its members through apprenticeships.

F) A) and D)
G) C) and D)

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Enforcement of the National Labor Relations Act rests with the Federal Mediation and Conciliation Service.

A) True
B) False

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Under a checkoff provision,a person must be a union member before being hired.

A) True
B) False

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Identify the guideline that should be followed by a supervisor to discourage unions.


A) Promise employees that they will receive favorable terms or conditions of employment if they forgo union activity
B) Threaten employees with harsher terms and conditions of employment or employment loss if they engage in union activity
C) Limit direct contact with employees
D) Interrogate employees about pro-union or anti-union sentiments that they or others may have
E) Report any direct or indirect signs of union activity to a core management group

F) A) and B)
G) C) and D)

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The employees' union and the management at Rexen Inc.enter into a contract,which requires Rexen to improve its facilities and to ensure the safety of its employees.However,a few months later,the employees observe that the conditions have remained the same and that management has not taken any steps to revamp its systems.The union files a case against Rexen for violating the terms of their contract.The union's lawyer asks them to follow the established process for resolving this conflict.In the context of contract administration,the lawyer is referring to _____.


A) lockout protocols
B) right-to-work laws
C) the union ship arrangement
D) the grievance procedure
E) the chain of command

F) B) and D)
G) A) and B)

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According to the provisions outlined in the contract between Kranfer Inc.and its labor union,Kranfer must pay its employees double for working overtime.However,due to financial constraints,the company is unable to meet these demands.The company and the union decide to negotiate the terms of the contract in a relatively informal manner.A non-authoritative third-party is invited to listen to the views of both sides and to help resolve the conflict.In the context of the alternatives to work stoppages,the third-party in this scenario is an example of a(n) _____.


A) arbitrator
B) fact finder
C) mediator
D) rights enforcer
E) stakeholder

F) All of the above
G) C) and D)

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Which of the following is a union security arrangement that requires a person to pay his or her union dues but is not required to pay for union membership?


A) Agency shop
B) Union shop
C) Closed shop
D) Maintenance of membership
E) Checkoff provision

F) None of the above
G) B) and E)

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Jane and Martha work at Anden Inc.Jane claims that forming a union can help enhance workers' bargaining power with management.Martha,however,argues that it is quite challenging to form a union.Which of the following statements strengthens Martha's argument?


A) Unionized employees have low negotiating power with the management.
B) A union needs to convince a majority of workers to have a common goal.
C) Union workers generally have lower productivity than nonunion workers.
D) A union's goals must always contradict the employer's goals.
E) A union must only include members with highly conceptual skills who can easily deal with conflict resolution.

F) D) and E)
G) A) and E)

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Alonso,the union steward at Selzar Inc.,is attempting to persuade members of management to make certain revisions to the company's policies on job security and work rules on behalf of the union.The union believes that company management has neglected these aspects of the company's administration system for too long.Which of the following levels of decisions is Alonso most likely concerned with in this scenario?


A) Forming labor relations strategies
B) Administering agreements
C) Negotiating contracts
D) Terminating contracts
E) Forming dissociation strategies

F) B) and C)
G) A) and E)

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Broxton,a production manager at Silkenz Inc.,is against the idea of forming a union.He believes that unionization may negatively affect the company's profit margins.On the other hand,Eliza,the CEO of the company,believes that unionization may have a positive impact on the company's performance in the market.Which of them is right?


A) Broxton is right because union workers tend to exhibit lower levels of productivity than nonunion workers.
B) Eliza is right because unions are designed to cater to the interests of management rather than to those of employees.
C) Eliza is right because unionization tends to reduce the overall costs of labor and operations.
D) Broxton is right because forming an employee union will reduce the risk of work stoppages.
E) Broxton is right because unionization will create higher costs in wages and benefits.

F) A) and C)
G) A) and B)

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Identify the category of employees excluded by the National Labor Relations Board (NLRB) from participating in organizing activities.


A) Employees in multiple facilities within a single employer
B) Employees covered by multiple employers
C) Employees with managerial duties
D) Employees who have been on strike for economic reasons for less than one year and who have been replaced by other employees
E) Employees who have a community of interest in their wages, hours, and working conditions

F) C) and D)
G) A) and E)

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What are right-to-work laws? Explain.

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The Taft-Hartley Act allows the states t...

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Neal joins Filestene Inc.as an executive designer.The HR manager informs him that he will have to join the labor union within a period of 30 days from his start date.In the context of the security provisions related to union membership,Neal's HR manager is referring to a(n) _____ arrangement.


A) closed shop
B) maintenance of membership provision
C) agency shop
D) checkoff provision
E) union shop

F) C) and D)
G) B) and D)

Correct Answer

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The _____ has the authority for certifying or decertifying a union through an election.


A) American Federation of Labor and Congress of Industrial Organization (AFL-CIO)
B) Small Business Association (SBA)
C) National Labor Relations Board (NLRB)
D) Federal Trade Commission (FTC)
E) Selective Service System (SSS)

F) None of the above
G) A) and E)

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