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Jonathan is a part of the HR department in an advertising firm.During a performance review,Jonathan realized he does not know the details of the job performed by a certain group of employees.However,he proceeds with the review and evaluates their performance.Which of the following is most likely to have occurred after the performance review?


A) The outcome was easier to evaluate than the specific behaviors of the employees.
B) The outcome was difficult to evaluate because Jonathan did not have the employees' job details.
C) The performance review was deemed redundant because Jonathan did not know the details of the employees' jobs.
D) Jonathan did not have enough data to complete the performance review because he did not have the employees' job details.
E) Jonathan was unable to evaluate the specific behaviors of the employees.

F) D) and E)
G) None of the above

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Reese,the human resource (HR) manager at Axis Inc.,clearly understands how individuals join the firm,get used to its values,and reach various positions within the company.She is also aware of the organizational structure and suggests measures to modify the structure in order to attain the firm's goals.This indicates that Reese is a _____.


A) cultural and change steward
B) credible activist
C) strategic architect
D) talent manager/organizational designer
E) strategic partner

F) A) and C)
G) C) and D)

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Managers and economists traditionally have seen human resource management as a source of value to their organizations.

A) True
B) False

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Briefly describe six competencies required for HR professionals.

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Members of an HR department need to be: ...

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Human resource management is increasingly becoming a purely administrative function.

A) True
B) False

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Fiona,a manager at Norman Corp.,was responsible for workforce analytics in the organization.Her supervisor,Martin,argued that it was an unnecessary expense as he believed that collecting employee-related information was just an administrative responsibility.Which of the following statements,if true,would weaken Martin's argument?


A) Fiona established policies regarding violations of company regulations.
B) Fiona identified subordinates who showed the potential to become leaders in the company based on the data.
C) Fiona prepared and distributed company publications on the organization's intranet.
D) Fiona was able to actively recruit candidates from external sources, such as Internet job postings and college recruiting events.
E) Fiona was able to specify the tasks and outcomes of a job that contributed to the organization's success.

F) B) and E)
G) All of the above

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Which of the following best describes evidence-based HR?


A) It is the exclusive use of statistical models for planning, forecasting, and other related HR activities.
B) It refers to establishing overlapping performance goals and desired outcomes during performance management.
C) It refers to demonstrating that human resource practices have a positive influence on a company's profits or key stakeholders.
D) It is the process of ensuring that employees' activities and outputs match an organization's goals.
E) It is the organization-wide planned effort to enable employees to learn job-related knowledge, rather than teamwork or communication skills.

F) A) and E)
G) A) and D)

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In companies that are ethical and successful,senior executives are the only stakeholders who are responsible for the actions of the company.

A) True
B) False

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Daniel,the director of operations,strongly believes that human resource management (HRM) is critical to the success of organizations.Melissa,the CFO of the organization,opposes Daniel's view because she thinks HRM is an unnecessary expense for the company.Which of the following statements weakens Melissa's belief?


A) HRM is highly substitutable and interchangeable.
B) HRM is easily available for all companies to utilize.
C) HRM helps an organization imitate human resources at a high-performing competitor.
D) HRM ensures that persons with high levels of the needed skills and knowledge are easily found.
E) HRM is indispensable for building a competitive advantage.

F) A) and D)
G) C) and E)

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Establishing and administering personnel policies allows a company to handle problematic situations more fairly and objectively than if it addressed such incidents on a case-by-case basis.

A) True
B) False

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List five important responsibilities of HR,briefly describing the specific activities associated with each.

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Some of the important HR responsibilitie...

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In the context of HRM functions,the activities of training and development include:


A) making decisions whether an organization will emphasize enabling employees to perform their current jobs, preparing them for future jobs, or both.
B) keeping track of how well employees are performing relative to objectives such as job descriptions and goals for a particular position.
C) attempting to identify applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals.
D) preparing and distributing employee handbooks that detail company policies and, in large organizations, company publications such as a monthly newsletter or a website on the organization's intranet.
E) establishing policies related to hiring, discipline, promotions, and benefits.

F) B) and E)
G) A) and B)

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Craig,one of the senior managers at Clayton Inc.,insisted that company supervisors handle employee relations as part of their jobs.Which of the following statements strengthens Craig's argument?


A) The supervisors represent the company on a day-to-day basis.
B) The supervisors have the business experience to take up additional responsibilities.
C) The supervisors do not hold any stakes in the organization.
D) The supervisors are not a part of the employees' union.
E) The supervisors are responsible for any action taken by the employees.

F) All of the above
G) C) and D)

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_____ refers to the use of quantitative tools and scientific methods to analyze data from human resource databases and other sources to make evidence-based decisions that support business goals.


A) Conjoint analysis
B) Performance management
C) Workforce analytics
D) Career development
E) Task analysis

F) None of the above
G) B) and C)

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Being able to influence people and build interpersonal relationships is an important characteristic of a successful HR professional.

A) True
B) False

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Which of the following is defined as a systematic,planned effort to attract,retain,develop,and motivate highly skilled employees and managers?


A) Work flow analysis
B) Job analysis
C) Conjoint analysis
D) Talent management
E) Performance management

F) A) and B)
G) D) and E)

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Which of the following best describes job design?


A) It is the process of defining the way work will be performed and the tasks that a given job requires.
B) It is the process of generating a pool of potential candidates for a job.
C) It is the process of identifying suitable candidates for jobs.
D) It is the technique of enabling employees to learn job-related knowledge, skills, and behavior.
E) It is the technique of presenting candidates with detailed information about a job.

F) B) and E)
G) A) and B)

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The _____ is the primary professional organization for HRM that provides education and information services,and it is the world's largest human resource management association.


A) Strategic Human Resource Management
B) Recognition Professionals International
C) Society for Human Resource Management
D) Human Resource Certification Institute
E) Human Resource Professionals Association

F) All of the above
G) A) and C)

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In a recent trend,some companies are doing away with their human resource (HR) departments altogether because they:


A) prefer to have vertical organizational structures.
B) want to establish a centralized decision-making system.
C) need more narrowly defined jobs due to greater concern for innovation and quality.
D) do not need HR for recruitment as they rely heavily on promotions from within and applicants referred by current employees.
E) want to encourage department managers and other employees to handle HR issues as they arise.

F) A) and C)
G) A) and E)

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Select the correct statement about HR responsibilities of supervisors.


A) Supervisors do not interview job candidates.
B) In large organizations, all HR activities are carried out by supervisors.
C) Supervisors do not need to be familiar with the basics of HRM.
D) Job analysis and job design are techniques that lie outside the purview of supervisors.
E) Supervisors typically have responsibilities related to all the HR functions.

F) C) and E)
G) None of the above

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