Question 1

With regard to a performance measure,_____ refers to consistency of results over time.

Accepted Answer

A)   validity
B)   interrater reliability
C)   acceptability
D)   test-retest reliability
E)   specificityF) B) and C)
G) All of the above

Question 2

How does an organization promote fairness and reduce political behavior in the appraisal system?

Accepted Answer

A)   Use different performance standards to evaluate different employees.
B)   Train managers to use the appraisal process.
C)   Discourage employees from discussing their weaknesses.
D)   Require that managers give feedback once a year during annual appraisal.
E)   Encourage managers to recognize accomplishments that only employees have identified.F) C) and E)
G) A) and E)

Question 3

Organizational behavior modification (OBM)is a plan for managing the behavior of employees through an informal system of feedback and reinforcement.

Accepted Answer

A) True 
 B)False

Question 4

In the "tell-and-sell" approach,managers tell employees their ratings and then let the employees explain their side of the story.

Accepted Answer

A) True 
 B)False

Question 5

Performance management is the process through which managers ensure that employees' activities and outputs contribute to the organization's goals.

Accepted Answer

A) True 
 B)False

Question 6

_____ means effective performance management helps the organization achieve its business objectives.

Accepted Answer

A)   Systematic purpose
B)   Investigative purpose
C)   Developmental purpose
D)   Administrative purpose
E)   Strategic purposeF) A) and C)
G) A) and B)

Question 7

What is the advantage of results-oriented performance measurement?

Accepted Answer

A)   They are very effective in providing guidance on how to improve.
B)   They are relatively easy to link to the organization's goals.
C)   They are generally more subjective than other kinds of performance measurement.
D)   They are highly acceptable to employees, but not to managers.
E)   They tend to be highly valid.F) B) and E)
G) None of the above

Question 8

Generally,peers are more favorable toward participating in reviews to be used for employee development.

Accepted Answer

A) True 
 B)False

Question 9

The performance measurement method that assigns a certain percentage of employees to each category in a set of categories is called the:

Accepted Answer

A)   forced-distribution method.
B)   alternation ranking method.
C)   paired-comparison method.
D)   optional ranking method.
E)   simple ranking method.F) D) and E)
G) B) and E)

Question 10

The most effective way to improve performance varies according to an employee's ability.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is true of peers as a source of performance information?

Accepted Answer

A)   Peers are poor sources of information about performance in a job.
B)   Peer ratings, according to research, are not influenced much by friendships.
C)   Peers evaluations generally lack validity.
D)   Peers are less willing participants in reviews to be used for employee development.
E)   Peers are comfortable with rating employees for decisions that may affect themselves.F) D) and E)
G) A) and B)

Question 12

The performance management method that requires managers to rate the frequency with which an employee has exhibited a behavior during a rating period is the:

Accepted Answer

A)   behaviorally anchored rating scale.
B)   behavioral observation scale.
C)   graphic rating scale.
D)   mixed-standard scale.
E)   forced-distribution scale.F) B) and E)
G) C) and D)

Question 13

In terms of measuring performance,a major advantage of rankings is that they are often linked to the organization's goals.

Accepted Answer

A) True 
 B)False

Question 14

The content of a feedback should emphasize behavior,not personalities.

Accepted Answer

A) True 
 B)False

Question 15

What is a calibration meeting?

Accepted Answer

Political behavior occurs in every organ...

Question 16

The distributional error that occurs when the reviewer rates everyone near the top of a rating scale is known as _____.

Accepted Answer

A)   contrast error
B)   strictness
C)   halo error
D)   horns error
E)   leniencyF) B) and D)
G) C) and D)

Question 17

What is the disadvantage of results-oriented performance management?

Accepted Answer

A)   It is generally more subjective than other kinds of performance measurements.
B)   It has low acceptability among employees.
C)   It has problems with validity.
D)   It is not preferred by managers.
E)   It is not easy to link to the organization's goals.F) A) and B)
G) A) and C)

Question 18

The paired-comparison method of measuring employee performance:

Accepted Answer

A)   involves comparing each employee with each other employee to establish rankings.
B)   is also known as the alternation ranking method.
C)   rates everyone favorably or near the center of the scale.
D)   assigns a certain percentage of employees to each category in a set of categories.
E)   requires managers to rank employees in their group from the highest performer to the poorest performer.F) C) and D)
G) A) and C)

Question 19

Identify the approach to performance measurement that meets the following criteria: usually low fit with strategy,usually low validity,usually low reliability,high acceptability,and very low specificity.

Accepted Answer

A)   Comparative
B)   Attribute
C)   Behavioral
D)   Results
E)   QualityF) None of the above
G) B) and C)

Question 20

Appraisal politics are likely to occur when:

Accepted Answer

A)   top executives forbid distorted ratings.
B)   the goals of rating are compatible with one another.
C)   performance appraisal results are directly linked to developmental programs.
D)   senior employees tell newcomers stories about distorted ratings.
E)   performance appraisal is not directly linked to highly desirable rewards.F) B) and D)
G) B) and C)

Exam 8: Managing Employees Performance

The performance management method that requires managers to rate the frequency with which an employee has exhibited a behavior during a rating period is the:

Correct AnswerverifiedShow Answer

Generally,peers are more favorable toward participating in reviews to be used for employee development.

Correct AnswerverifiedShow Answer

Performance management is the process through which managers ensure that employees' activities and outputs contribute to the organization's goals.

Correct AnswerverifiedShow Answer

Identify the approach to performance measurement that meets the following criteria: usually low fit with strategy,usually low validity,usually low reliability,high acceptability,and very low specificity.

Correct AnswerverifiedShow Answer

With regard to a performance measure,_____ refers to consistency of results over time.

Correct AnswerverifiedShow Answer

In terms of measuring performance,a major advantage of rankings is that they are often linked to the organization's goals.

Correct AnswerverifiedShow Answer

The paired-comparison method of measuring employee performance:

Correct AnswerverifiedShow Answer

The performance measurement method that assigns a certain percentage of employees to each category in a set of categories is called the:

Correct AnswerverifiedShow Answer

Organizational behavior modification (OBM)is a plan for managing the behavior of employees through an informal system of feedback and reinforcement.

Correct AnswerverifiedShow Answer

In the "tell-and-sell" approach,managers tell employees their ratings and then let the employees explain their side of the story.

Correct AnswerverifiedShow Answer

The distributional error that occurs when the reviewer rates everyone near the top of a rating scale is known as _____.

Correct AnswerverifiedShow Answer

The content of a feedback should emphasize behavior,not personalities.

Correct AnswerverifiedShow Answer

What is the advantage of results-oriented performance measurement?

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What is the disadvantage of results-oriented performance management?

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The most effective way to improve performance varies according to an employee's ability.

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What is a calibration meeting?

Correct AnswerverifiedPolitical behavior occurs in every organ...View AnswerShow Answer

Appraisal politics are likely to occur when:

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Which of the following is true of peers as a source of performance information?

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_____ means effective performance management helps the organization achieve its business objectives.

Correct AnswerverifiedShow Answer

How does an organization promote fairness and reduce political behavior in the appraisal system?

Correct AnswerverifiedShow Answer

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Political behavior occurs in every organ...
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