Question 1

Job satisfaction reflects the extent to which an employee identifies with an organization and is dedicated to its goals.

Accepted Answer

A) True 
 B)False

Question 2

Define stereotyping and name and describe three types of stereotyping.

Accepted Answer

Stereotyping is the tendency to attribut...

Question 3

List three work-related attitudes that managers need to be alert to.

Accepted Answer

Managers need to be alert to work-relate...

Question 4

Stable psychological traits and behavioral attributes that give a person her identity are known as her _____.

Accepted Answer

A)   character
B)   personality
C)   attitudes
D)   attributions
E)   valuesF) All of the above
G) None of the above

Question 5

Describe the three types of symptoms of negative stress and provide examples of each.

Accepted Answer

■ Physiological signs: Lesser physiologi...

Question 6

"I don't like socializing with my coworkers outside of work" is an example of the affective component of an attitude.

Accepted Answer

A) True 
 B)False

Question 7

Job satisfaction results in stronger ______ and lower levels of ______.

Accepted Answer

A)   job involvement; work-life balance
B)   organizational commitment; perceived stress
C)   motivation; life satisfaction
D)   perceived stress; life satisfaction
E)   perceived stress; absenteeismF) D) and E)
G) B) and C)

Question 8

Emotional stability is the Big Five personality trait that refers to how dependable, responsible, achievement-oriented, and persistent one is.

Accepted Answer

A) True 
 B)False

Question 9

In self-serving bias, people tend to take more personal responsibility for success than for failure.

Accepted Answer

A) True 
 B)False

Question 10

Jake has a master's degree in psychology, but he is working at a sunglasses cart in the mall. He is currently experiencing _____.

Accepted Answer

A)   reverse discrimination
B)   the glass ceiling
C)   attribution
D)   underemployment
E)   overemploymentF) B) and D)
G) B) and C)

Question 11

Low self-esteem can be raised more by having the persons think of desirable characteristics they possess, rather than focusing on undesirable characteristics they do not have.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not one of the four layers of the diversity wheel?

Accepted Answer

A)   organizational dimensions
B)   external dimensions
C)   internal dimensions
D)   management status
E)   personalityF) A) and B)
G) A) and E)

Question 13

_______________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways.

Accepted Answer

A)   Self-awareness
B)   Situational awareness
C)   Social awareness
D)   Self-management
E)   Relationship managementF) A) and B)
G) B) and E)

Question 14

______ occurs when we form an impression of an individual based on a single trait.

Accepted Answer

A)   The recency effect
B)   A self-fulfilling prophecy
C)   Fundamental attribution error
D)   Self-serving bias
E)   The halo effectF) A) and B)
G) All of the above

Question 15

When others' expectations exceed one's ability, ______ has occurred.

Accepted Answer

A)   burnout
B)   learned helplessness
C)   role overload
D)   role conflict
E)   role ambiguityF) C) and D)
G) None of the above

Question 16

The glass ceiling is a concept that applies to women, but not to minorities.

Accepted Answer

A) True 
 B)False

Question 17

________ are abstract ideals that guide one's thinking and behavior across all situations.

Accepted Answer

A)   Ethics
B)   Cultures
C)   Perceptions
D)   Attitudes
E)   ValuesF) All of the above
G) A) and D)

Question 18

Employees with high self-efficacy need lots of constructive pointers and positive feedback.

Accepted Answer

A) True 
 B)False

Question 19

The way students typically analyze their performance on exams shows self-serving bias, with students earning Ds blaming factors such as bad luck, unclear lectures, and unfair testing.

Accepted Answer

A) True 
 B)False

Question 20

As a manager, when you expect employees to perform badly, they probably will, and when you expect them to perform well, they probably will perform badly too.

Accepted Answer

A) True 
 B)False

Exam 11: Managing Individual Differences and Behavior: Supervising People As People

Stable psychological traits and behavioral attributes that give a person her identity are known as her _____.

Correct AnswerverifiedShow Answer

"I don't like socializing with my coworkers outside of work" is an example of the affective component of an attitude.

Correct AnswerverifiedShow Answer

Which of the following is not one of the four layers of the diversity wheel?

Correct AnswerverifiedShow Answer

Jake has a master's degree in psychology, but he is working at a sunglasses cart in the mall. He is currently experiencing _____.

Correct AnswerverifiedShow Answer

Define stereotyping and name and describe three types of stereotyping.

Correct AnswerverifiedStereotyping is the tendency to attribut...View AnswerShow Answer

The glass ceiling is a concept that applies to women, but not to minorities.

Correct AnswerverifiedShow Answer

________ are abstract ideals that guide one's thinking and behavior across all situations.

Correct AnswerverifiedShow Answer

In self-serving bias, people tend to take more personal responsibility for success than for failure.

Correct AnswerverifiedShow Answer

The way students typically analyze their performance on exams shows self-serving bias, with students earning Ds blaming factors such as bad luck, unclear lectures, and unfair testing.

Correct AnswerverifiedShow Answer

_______________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways.

Correct AnswerverifiedShow Answer

Employees with high self-efficacy need lots of constructive pointers and positive feedback.

Correct AnswerverifiedShow Answer

______ occurs when we form an impression of an individual based on a single trait.

Correct AnswerverifiedShow Answer

Low self-esteem can be raised more by having the persons think of desirable characteristics they possess, rather than focusing on undesirable characteristics they do not have.

Correct AnswerverifiedShow Answer

As a manager, when you expect employees to perform badly, they probably will, and when you expect them to perform well, they probably will perform badly too.

Correct AnswerverifiedShow Answer

Describe the three types of symptoms of negative stress and provide examples of each.

Correct Answerverified■ Physiological signs: Lesser physiologi...View AnswerShow Answer

Job satisfaction results in stronger ______ and lower levels of ______.

Correct AnswerverifiedShow Answer

List three work-related attitudes that managers need to be alert to.

Correct AnswerverifiedManagers need to be alert to work-relate...View AnswerShow Answer

Emotional stability is the Big Five personality trait that refers to how dependable, responsible, achievement-oriented, and persistent one is.

Correct AnswerverifiedShow Answer

When others' expectations exceed one's ability, ______ has occurred.

Correct AnswerverifiedShow Answer

Job satisfaction reflects the extent to which an employee identifies with an organization and is dedicated to its goals.

Correct AnswerverifiedShow Answer

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Stereotyping is the tendency to attribut...
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■ Physiological signs: Lesser physiologi...
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Job satisfaction results in stronger and lower levels of .

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Managers need to be alert to work-relate...
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