Question 1

Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision making.

Accepted Answer

A) True 
 B)False  False

Question 2

Operations and sales are the two ________ functions in businesses.

Accepted Answer

A)   strategic
B)   tactical
C)   support
D)   value-adding
E)   lineF) B) and D)
G) A) and D)

Question 3

Supplying operations with parts and materials, performing work on products, and/or performing services are part of the firm's:

Accepted Answer

A)   division of labor.
B)   market development.
C)   outsourcing.
D)   external process orientation.
E)   internal supply chain.F) A) and E)
G) All of the above

Question 4

Which is not an area of significant difference between manufacturing and service operations?

Accepted Answer

A)   cost per unit
B)   uniformity of output
C)   labor content of jobs
D)   customer contact
E)   measurement of productivityF) B) and E)
G) A) and B)

Question 5

Service involves a much higher degree of customer contact than manufacturing.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not an ongoing trend in manufacturing?

Accepted Answer

A)   globalization
B)   quality improvement
C)   flexibility and agility
D)   mass production for greater economies of scale
E)   technological advancesF) B) and E)
G) A) and B)

Question 7

Manufacturing work sent to other countries is called:

Accepted Answer

A)   downsizing.
B)   outsourcing.
C)   internationalization.
D)   vertical integration.
E)   entrepreneurship.F) C) and D)
G) A) and C)

Question 8

Elton Mayo's Hawthorne experiments were the focal point of the human relations movement, which emphasized the importance of the human element in job design.

Accepted Answer

A) True 
 B)False

Question 9

Farming is an example of:

Accepted Answer

A)   an obsolete activity.
B)   a virtual organization.
C)   nonmanufactured goods.
D)   a growth industry.
E)   customized manufacturing.F) A) and B)
G) C) and D)

Question 10

Among Ford's many contributions was the introduction of mass production, using the concepts of interchangeable parts and division of labor.

Accepted Answer

A) True 
 B)False

Question 11

Many operations management decisions can be described as trade-offs.

Accepted Answer

A) True 
 B)False

Question 12

Product design and process selection are examples of _______ decisions.

Accepted Answer

A)   financial
B)   tactical
C)   system design
D)   system operation
E)   forecastingF) B) and E)
G) A) and B)

Question 13

The use of models will guarantee the best possible decisions.

Accepted Answer

A) True 
 B)False

Question 14

Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.

Accepted Answer

A) True 
 B)False

Question 15

The value of outputs is measured by the prices customers are willing to pay for goods or services.

Accepted Answer

A) True 
 B)False

Question 16

What is credited with gains in industrial productivity, increased standards of living, and affordable products?

Accepted Answer

A)   personal computers
B)   the Internet
C)   mass transportation
D)   mass production
E)   multilevel marketingF) A) and B)
G) C) and E)

Question 17

The word "technology" is used only to refer to "information technology."

Accepted Answer

A) True 
 B)False  False

Question 18

Which of the following would tend to increase the importance of supply chain management?

Accepted Answer

A)   increased supply chain stability
B)   lower levels of outsourcing
C)   reduced competitive pressures
D)   increased globalization
E)   greater emphasis on local marketsF) B) and E)
G) A) and E)

Question 19

The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

Accepted Answer

A) True 
 B)False

Question 20

Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is an example of:

Accepted Answer

A)   illegal price discrimination.
B)   collusion.
C)   volume analysis.
D)   revenue management.
E)   outsourcing.F) A) and B)
G) C) and D) D

Exam 1: Introduction to Operations Management

Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision making.

Correct AnswerverifiedFalse

Operations and sales are the two ________ functions in businesses.

Correct AnswerverifiedShow Answer

Supplying operations with parts and materials, performing work on products, and/or performing services are part of the firm's:

Correct AnswerverifiedShow Answer

Which is not an area of significant difference between manufacturing and service operations?

Correct AnswerverifiedShow Answer

Service involves a much higher degree of customer contact than manufacturing.

Correct AnswerverifiedShow Answer

Which of the following is not an ongoing trend in manufacturing?

Correct AnswerverifiedShow Answer

Manufacturing work sent to other countries is called:

Correct AnswerverifiedShow Answer

Elton Mayo's Hawthorne experiments were the focal point of the human relations movement, which emphasized the importance of the human element in job design.

Correct AnswerverifiedShow Answer

Farming is an example of:

Correct AnswerverifiedShow Answer

Among Ford's many contributions was the introduction of mass production, using the concepts of interchangeable parts and division of labor.

Correct AnswerverifiedShow Answer

Many operations management decisions can be described as trade-offs.

Correct AnswerverifiedShow Answer

Product design and process selection are examples of _______ decisions.

Correct AnswerverifiedShow Answer

The use of models will guarantee the best possible decisions.

Correct AnswerverifiedShow Answer

Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.

Correct AnswerverifiedShow Answer

The value of outputs is measured by the prices customers are willing to pay for goods or services.

Correct AnswerverifiedShow Answer

What is credited with gains in industrial productivity, increased standards of living, and affordable products?

Correct AnswerverifiedShow Answer

The word "technology" is used only to refer to "information technology."

Correct AnswerverifiedFalse

Which of the following would tend to increase the importance of supply chain management?

Correct AnswerverifiedShow Answer

The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

Correct AnswerverifiedShow Answer

Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is an example of:

Correct AnswerverifiedD

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D