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Our emotions are driven by biological impulses which we cannot eliminate,but we can make efforts to manage them.

A) True
B) False

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True

In order to create an environment where employees can achieve their potential as they move the organization towards its goals,the manager role needs to be that of


A) resource allocator.
B) resource controller.
C) a flexible resource.
D) an advocator of the status quo.

E) None of the above
F) A) and D)

Correct Answer

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Organizational ethics is the responsibility of top management only.

A) True
B) False

Correct Answer

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Successful learning organizations have a proactive,creative approach to the unknown.

A) True
B) False

Correct Answer

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True

In the compliance-based approach to ethics management,the methods used include


A) education, leadership, accountability, decision processes, auditing, penalties.
B) reduced discretion, training, controls, audits, penalties.
C) self-governance.
D) conformity with externally imposed standards.

E) B) and C)
F) C) and D)

Correct Answer

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Leaders risk creating a culture of fear and micromanagement if they


A) create personal connections with their people through frequent unannounced visits.
B) express their passion frequently.
C) keep their workforce motivated.
D) recognize the opinions of others so that they feel valued.

E) None of the above
F) A) and D)

Correct Answer

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There are many advantages of an ethical organization,but it generally has little to do with employee commitment and motivation to excel.

A) True
B) False

Correct Answer

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Which of the following social skills do many executives find challenging to acquire?


A) having empathy for subordinates
B) being a good listener
C) being a good motivator
D) having a large network in place

E) A) and D)
F) A) and C)

Correct Answer

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Competitive benchmarking is a method of seeking the best examples of practices or processes that have essentially the same function regardless of industry.

A) True
B) False

Correct Answer

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False

According to Strategy Spotlight 11.6,the example of Alliant Energy of Iowa developed a successful green-energy program called Second Nature that demonstrates how companies can capitalize on consumer desire to be socially responsible.

A) True
B) False

Correct Answer

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The tendency of many individuals to throw good money at bad decisions despite negative performance feedback is referred to as escalation.

A) True
B) False

Correct Answer

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Effective leadership is like a three-legged stool.Which of the following is not represented by one of the stool legs?


A) dedication to maintaining the status quo
B) nurturing a culture dedicated to excellence and ethical behavior
C) determining a direction
D) designing the organization

E) C) and D)
F) A) and B)

Correct Answer

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Which component of emotional intelligence (EI) enables a manager to have a deep understanding of the existence and importance of cultural and ethnic differences?


A) self-awareness
B) empathy
C) social skills
D) self-regulation

E) A) and B)
F) None of the above

Correct Answer

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Political barriers to change can be overcome by promoting collaboration throughout the organization,as seen in the case study on Natura Cosmeticos of Brazil,in which CEO Carlucci implemented a comprehensive engagement process across the organization.

A) True
B) False

Correct Answer

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Effective learning organizations must redistribute _______,_________,and _________ in order to assure that there is a common body of knowledge.


A) rewards; training; handbooks
B) training; knowledge; pay raises
C) knowledge; financial rewards; intangible rewards
D) information; knowledge; rewards

E) C) and D)
F) B) and C)

Correct Answer

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While carefully developed policies and procedures guide behavior,they need to be reinforced with all of the following except


A) effective communication.
B) enforcement.
C) monitoring.
D) undefined corporate governance practices.

E) A) and C)
F) B) and D)

Correct Answer

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A strategic vision provides many benefits.Which of the following is not one of those benefits?


A) a clear future direction
B) a framework for their organization mission and goals
C) enhanced employee communication and commitment
D) diminished employee participation

E) None of the above
F) C) and D)

Correct Answer

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Poor organizational design by leaders can result in all of the following except


A) insufficient mechanisms that integrate and coordinate activities across the firm.
B) inadequate accountability among managers and employees.
C) inappropriate budgeting and control systems.
D) teams, systems, and organizational processes that facilitate implementation.

E) B) and C)
F) None of the above

Correct Answer

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If leaders do not believe in the ethical standards that they are trying to inspire,they will not be effective as good role models.

A) True
B) False

Correct Answer

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When important decisions need to be made at WBG Construction,CEO Greg Burrill asks all employees with relevant knowledge or a stake in the outcome for their thoughts.This collaborative approach recently led to a decision that not only sold a house but also inspired a new floor plan that appealed to a whole new segment of buyers.This is an example of


A) hierarchical control.
B) knowledge management.
C) enabling heroes and drones.
D) employee empowerment.

E) None of the above
F) C) and D)

Correct Answer

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