Question 1

In the rational model of decision-making process,which of the following steps comes after one chooses and implements the best alternative?

Accepted Answer

A)   Identifying the problem
B)   Gathering and organizing facts
C)   Getting feedback and taking corrective action
D)   Identifying the alternative solutionsE) C) and D)
F) B) and C)

Question 2

An idea-generating process in which group members state their ideas,have their ideas recorded,and no one comments on the ideas until the process is complete is referred to as:

Accepted Answer

A)   brainstorming.
B)   bounded rationality.
C)   stereotyping.
D)   groupthink.E) B) and C)
F) None of the above

Question 3

A decision is a(n) :

Accepted Answer

A)   choice from among available alternatives.
B)   prejudicial treatment of others.
C)   activity best left to supervisors.
D)   evaluation of evidences.E) B) and C)
F) A) and B)

Question 4

When a problem seems unsolvable,the supervisor especially needs creativity to find a fresh approach.

Accepted Answer

A) True 
 B)False

Question 5

When time,cost,or other limitations make finding the best alternative impossible or unreasonable,decision makers settle for an alternative they consider good enough.

Accepted Answer

A) True 
 B)False

Question 6

Select any three of the five various guidelines to decision making and describe them.

Accepted Answer

Guidelines to decision making include: c...

Question 7

Define creativity and describe guidelines for thinking creatively.

Accepted Answer

Creativity is the ability to bring about...

Question 8

The failure to think independently and realistically as a group because of the desire to enjoy consensus and closeness is called:

Accepted Answer

A)   subjective rationality.
B)   ecological fallacy.
C)   groupthink.
D)   recency syndrome.E) B) and D)
F) B) and C)

Question 9

To use the probability theory,a supervisor must estimate the most likely outcome only.

Accepted Answer

A) True 
 B)False

Question 10

In the process of bounded rationality,which of the following comes after one identifies the problem?

Accepted Answer

A)   Choosing an alternative solution
B)   Seeing if the alternative solves the problem
C)   Implementing the solution
D)   Gathering and organizing factsE) B) and C)
F) A) and D)

Question 11

In a crisis,the supervisor should:

Accepted Answer

A)   inform the boss before taking any action.
B)   weigh each employee's qualifications and select the best employee.
C)   quickly select the course of action that seems best.
D)   list all the possible responses.E) None of the above
F) A) and D)

Question 12

In which of the following situations should a supervisor make a decision alone?

Accepted Answer

A)   When a supervisor needs to cut costs or improve productivity
B)   When a decision must be made quickly, as in an emergency
C)   When a supervisor needs to build support for a solution
D)   When the consequences of a poor decision are significantE) All of the above
F) A) and D)

Question 13

Access and ORACLE are examples of:

Accepted Answer

A)   guidelines for decision making.
B)   frameworks for assessing employees' strengths.
C)   tools used in probability theory.
D)   decision-making software.E) A) and C)
F) C) and D)

Question 14

To avoid the problem of personal perspective,decision makers must:

Accepted Answer

A)   justify the reason they adopt to others.
B)   find out what other people are thinking and then consider those views.
C)   assume that everyone sees things the same way as they do.
D)   believe that their decisions must be clear to everyone else.E) A) and D)
F) All of the above

Question 15

The tendency to remember more easily events that have occurred recently is known as bounded rationality.

Accepted Answer

A) True 
 B)False

Question 16

Choosing an alternative that meets minimum standards of acceptability is a form of:

Accepted Answer

A)   purposive rationality.
B)   bounded rationality.
C)   instrumental rationality.
D)   subjective rationality.E) A) and C)
F) A) and B)

Question 17

When a supervisor needs to build support for a solution,such as cutting costs or improving productivity,it is best for the supervisor to:

Accepted Answer

A)   use group decision making.
B)   make the decisions alone.
C)   let his/her boss make the decision.
D)   make the decision with the help of top management only.E) B) and D)
F) A) and B)

Question 18

In using a decision tree,the supervisor should select the alternative that has the:

Accepted Answer

A)   greatest expected value.
B)   least expected value.
C)   expected value of zero.
D)   average expected value.E) All of the above
F) B) and C)

Question 19

Brainstorming is the failure to think independently and realistically as a group because of the desire to enjoy consensus and closeness.

Accepted Answer

A) True 
 B)False

Question 20

The ability to bring about something imaginative or new is known as:

Accepted Answer

A)   brainstorming.
B)   creativity.
C)   participation.
D)   groupthink.E) A) and C)
F) A) and B)

Exam 9: Problem Solving, Decision Making, and Creativity

In using a decision tree,the supervisor should select the alternative that has the:

Correct AnswerverifiedShow Answer

In the process of bounded rationality,which of the following comes after one identifies the problem?

Correct AnswerverifiedShow Answer

Brainstorming is the failure to think independently and realistically as a group because of the desire to enjoy consensus and closeness.

Correct AnswerverifiedShow Answer

When a supervisor needs to build support for a solution,such as cutting costs or improving productivity,it is best for the supervisor to:

Correct AnswerverifiedShow Answer

Choosing an alternative that meets minimum standards of acceptability is a form of:

Correct AnswerverifiedShow Answer

Define creativity and describe guidelines for thinking creatively.

Correct AnswerverifiedCreativity is the ability to bring about...View AnswerShow Answer

The ability to bring about something imaginative or new is known as:

Correct AnswerverifiedShow Answer

To use the probability theory,a supervisor must estimate the most likely outcome only.

Correct AnswerverifiedShow Answer

When a problem seems unsolvable,the supervisor especially needs creativity to find a fresh approach.

Correct AnswerverifiedShow Answer

In the rational model of decision-making process,which of the following steps comes after one chooses and implements the best alternative?

Correct AnswerverifiedShow Answer

In a crisis,the supervisor should:

Correct AnswerverifiedShow Answer

Access and ORACLE are examples of:

Correct AnswerverifiedShow Answer

When time,cost,or other limitations make finding the best alternative impossible or unreasonable,decision makers settle for an alternative they consider good enough.

Correct AnswerverifiedShow Answer

A decision is a(n) :

Correct AnswerverifiedShow Answer

To avoid the problem of personal perspective,decision makers must:

Correct AnswerverifiedShow Answer

An idea-generating process in which group members state their ideas,have their ideas recorded,and no one comments on the ideas until the process is complete is referred to as:

Correct AnswerverifiedShow Answer

In which of the following situations should a supervisor make a decision alone?

Correct AnswerverifiedShow Answer

The tendency to remember more easily events that have occurred recently is known as bounded rationality.

Correct AnswerverifiedShow Answer

The failure to think independently and realistically as a group because of the desire to enjoy consensus and closeness is called:

Correct AnswerverifiedShow Answer

Select any three of the five various guidelines to decision making and describe them.

Correct AnswerverifiedGuidelines to decision making include: c...View AnswerShow Answer

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Creativity is the ability to bring about...
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Guidelines to decision making include: c...
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