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Social responsibility for Suncor Energy of Calgary means accountability to customers but NOT to employees.

A) True
B) False

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Globalization is impacting most firms today.Discuss what "globalization" means and how and why it impacts today's firms.

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Globalization involves the movement of g...

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Strategic management consists of the analysis,decisions,and actions an organization undertakes in order to create and sustain competitive advantages.

A) True
B) False

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Which "organizational vision" did the text credit belonging to BCE Bell Canada Enterprises?


A) "Restoring patients to full life."
B) "Providing Canadians with a one-stop destination in meeting their needs."
C) "Clear, Simple, First, True, Profitable, Proud."
D) "The world's best quick service restaurant."

E) All of the above
F) B) and D)

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Members of boards of directors are


A) appointed by the Securities and Exchange Commission.
B) elected by the shareholders as their representatives.
C) elected by the public.
D) only allowed to serve one term of four years.

E) None of the above
F) A) and C)

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The text discusses several characteristics of effective strategic objectives.List several of these and discuss why a firm's strategic objectives should meet these criteria.

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To be effective,strategic objectives mus...

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According to the text,formulating strategy includes taking into consideration strategy at the business,international,digital,and corporate levels.

A) True
B) False

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Decisions by boards of directors are always consistent with shareholder interests.

A) True
B) False

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Operational effectiveness includes all except


A) benchmarking.
B) performing different activities than rivals.
C) business process re-engineering.
D) just-in-time.

E) B) and C)
F) A) and D)

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Shareholders,employees,and the community at large are among a firm's stakeholders.

A) True
B) False

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Effective vision statements include


A) all strategic directions of the organization.
B) a brief statement of the company's direction.
C) strategic posturing and future objectives.
D) financial objectives and projected figures.

E) B) and C)
F) A) and B)

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Vision statements are used to create a better understanding of the organization's overall purpose and direction.Vision statements


A) are very specific.
B) provide specific objectives.
C) set organizational structure.
D) evoke powerful and compelling mental images.

E) C) and D)
F) B) and C)

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Sears has developed a sophisticated quantitative model that can predict the relationship between employee satisfaction,customer satisfaction,and financial results.This is an example of a symbiotic approach to strategic management.

A) True
B) False

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It is important for organizations to primarily focus on financial objectives and be less concerned about other objectives and goals.

A) True
B) False

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The four key attributes of strategic management include the idea that a


A) strategy must be directed toward overall organizational goals and objectives.
B) strategy must be focused on long-term objectives.
C) strategy must be focused on one specific area of an organization.
D) strategy must focus on competitor strengths.

E) A) and B)
F) A) and D)

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The text argues that a strategic perspective in an organization should be emphasized


A) at the top of the organization.
B) at the middle of the organization.
C) throughout the organization.
D) from the bottom up.

E) C) and D)
F) All of the above

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