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Exam 15: Organizational Design, Effectiveness, and Innovation

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Question 41

Multiple Choice

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What kind of structure groups employees according to similar products, services, customers, clients, or geographic regions?

A) Divisional
B) Hollow
C) Matrix
D) Functional
E) Horizontal

F) A) and C)
G) B) and D)

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Question 42

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Part of the meaning of "conscious coordination" in the definition of an organization is the idea that an organization's goals are aligned by means of a strategic plan that cascades down through the levels of the organization.

A) True
B) False

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Question 43

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The dimension of effectiveness that focuses on "what the organization must excel at" is the strategic constituencies satisfaction approach.

One of the advantages of virtual structures is reduced costs.

The oldest and most widely used effectiveness criterion for organizations is the _________ approach.

Decentralized decision making occurs when important decisions are made by working-level employees.

An organization where management has largely succeeded in breaking down barriers between internal levels, job functions and departments, as well as reducing external barriers between the organization and those with whom it does business is known as a(n) :

Decentralized organizations are more adaptable than centralized.

One of the "cons" of _________ organizations is the potential loss of in-house capacity to innovate.

What is the contingency approach to organizational design? What are the factors that managers should consider in getting the right "fit" between their organization and its design?

The creation of something new that makes money and finds a pathway to the consumer is known as:

The steps of organizational learning are, in order, information acquisition, information distribution, information interpretation, organizational memory, and knowledge integration.

A(n) _________ is said to be a self-sufficient entity.

Matrix structures are preferred by many organizations because of their ease of application.

A _________ structure is one whose members are geographically apart and works by information technology, but appears to customers as a single, unified organization with a real physical location.

Dotted lines on organization charts indicate formal relationships.

Organization design includes the organization's human resource practices.

The resource acquisition approach to organizational assessment relates to inputs rather than outputs.

An organization's subsystems include its goals and values, technical, psychosocial, structural, and managerial.

Open structures have arisen to take advantage of industrialization and mass production.