Question 1

When involved in a crucial conversation, a manager should avoid:

Accepted Answer

A)   Telling his or her own story
B)   Talking tentatively
C)   Asking for the other person's views
D)   Starting with the most controversial elements
E)   ApologizingF) A) and E)
G) C) and D)

Question 2

In the involved listening style, listeners display attentiveness at times.

Accepted Answer

A) True 
 B)False

Question 3

Communication is a process in which receivers create meaning in their own minds.

Accepted Answer

A) True 
 B)False

Question 4

What is a "crucial conversation"? What suggestions should a person follow in planning for a crucial conversation?

Accepted Answer

Crucial conversations are discussions be...

Question 5

Which of the following is not an example of a crucial conversation?

Accepted Answer

A)   A negative performance review
B)   Ending a relationship
C)   Conveying routine feedback
D)   Confronting a teammate who is frequently late to meetings
E)   Critiquing a colleague's reportF) A) and E)
G) C) and D)

Question 6

Discuss the effects of use of social media on organizational performance or productivity.

Accepted Answer

A fundamental driving force behind techn...

Question 7

Define active listening. Discuss how a person can become a more effective listener.

Accepted Answer

Listening involves much more than hearin...

Question 8

Communication by telephone is convenient, fast, and private, but lacks nonverbal information.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is a tip for more effective PowerPoint presentations?

Accepted Answer

A)   Include questions on slides
B)   Utilize lots of images
C)   Make sure you have plenty of special effects
D)   Use multiple font styles, sizes, and colors
E)   Put everything you have to say on a slideF) B) and C)
G) B) and D)

Question 10

Face-to-face conversations are useful for communicating when having a formal record is important.

Accepted Answer

A) True 
 B)False

Question 11

Women are expected to communicate less aggressively than men, but to interrupt others more.

Accepted Answer

A) True 
 B)False

Question 12

Open body positions, such as leaning backward or gesturing with palms facing up, communicate:

Accepted Answer

A)   Defensiveness
B)   Immediacy
C)   Liking
D)   Happiness
E)   BoredomF) A) and B)
G) C) and D)

Question 13

Shawn is a member of the student ethics committee. In meetings, he sometimes appears to be paying attention, but at other times does not appear to be tracking the conversations. He rarely contributes to the discussions. He is exhibiting the __________ style of listening.

Accepted Answer

A)   Active
B)   Involved
C)   Passive
D)   Detached
E)   MotivatedF) C) and D)
G) C) and E)

Question 14

The first step of the TED five-step protocol for effective presentations is to plan your delivery.

Accepted Answer

A) True 
 B)False

Question 15

To manage e-mail effectively, an employee should:

Accepted Answer

A)   Assume your work e-mail is private
B)   Use e-mail for volatile, complex issues
C)   Use all capital letters to stress your points
D)   Respond immediately to nasty e-mails
E)   Use a spell-checkerF) B) and E)
G) A) and D)

Question 16

Hearing is the process of actively decoding and interpreting verbal messages.

Accepted Answer

A) True 
 B)False

Question 17

Discuss differences in communication between women and men.

Accepted Answer

Researchers do not completely agree on t...

Question 18

Therese is making a presentation in one of her classes. Her PowerPoint slides contain several arithmetic errors that Kathy is finding distracting. This is an example of:

Accepted Answer

A)   Feedback error
B)   Encoding error
C)   Decoding error
D)   Noise
E)   Failure of cross-cultural communicationF) None of the above
G) C) and E)

Question 19

The perceptual model of communication depicts communication as a process in which:

Accepted Answer

A)   Communication is 100% accurate
B)   Communication needs are minimized
C)   Receivers create meaning in their own minds
D)   There is no need to encode or decode messages
E)   Feedback is not importantF) A) and C)
G) B) and D)

Question 20

Immediacy is a term used to represent openness, warmth, closeness, and availability for communication.

Accepted Answer

A) True 
 B)False

Exam 9: Communication in the Digital Age

The first step of the TED five-step protocol for effective presentations is to plan your delivery.

Correct AnswerverifiedShow Answer

Women are expected to communicate less aggressively than men, but to interrupt others more.

Correct AnswerverifiedShow Answer

What is a "crucial conversation"? What suggestions should a person follow in planning for a crucial conversation?

Correct AnswerverifiedCrucial conversations are discussions be...View AnswerShow Answer

Define active listening. Discuss how a person can become a more effective listener.

Correct AnswerverifiedListening involves much more than hearin...View AnswerShow Answer

Face-to-face conversations are useful for communicating when having a formal record is important.

Correct AnswerverifiedShow Answer

Which of the following is a tip for more effective PowerPoint presentations?

Correct AnswerverifiedShow Answer

In the involved listening style, listeners display attentiveness at times.

Correct AnswerverifiedShow Answer

Which of the following is not an example of a crucial conversation?

Correct AnswerverifiedShow Answer

Hearing is the process of actively decoding and interpreting verbal messages.

Correct AnswerverifiedShow Answer

The perceptual model of communication depicts communication as a process in which:

Correct AnswerverifiedShow Answer

Discuss differences in communication between women and men.

Correct AnswerverifiedResearchers do not completely agree on t...View AnswerShow Answer

Discuss the effects of use of social media on organizational performance or productivity.

Correct AnswerverifiedA fundamental driving force behind techn...View AnswerShow Answer

Open body positions, such as leaning backward or gesturing with palms facing up, communicate:

Correct AnswerverifiedShow Answer

When involved in a crucial conversation, a manager should avoid:

Correct AnswerverifiedShow Answer

Immediacy is a term used to represent openness, warmth, closeness, and availability for communication.

Correct AnswerverifiedShow Answer

To manage e-mail effectively, an employee should:

Correct AnswerverifiedShow Answer

Communication is a process in which receivers create meaning in their own minds.

Correct AnswerverifiedShow Answer

Therese is making a presentation in one of her classes. Her PowerPoint slides contain several arithmetic errors that Kathy is finding distracting. This is an example of:

Correct AnswerverifiedShow Answer

Shawn is a member of the student ethics committee. In meetings, he sometimes appears to be paying attention, but at other times does not appear to be tracking the conversations. He rarely contributes to the discussions. He is exhibiting the __________ style of listening.

Correct AnswerverifiedShow Answer

Communication by telephone is convenient, fast, and private, but lacks nonverbal information.

Correct AnswerverifiedShow Answer

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Crucial conversations are discussions be...
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Listening involves much more than hearin...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Researchers do not completely agree on t...
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A fundamental driving force behind techn...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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