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Exam 2: Values and Attitudes

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Question 41

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The idea of perceived organizational support is that if treated well, employees are motivated by:

A) The norm of reciprocity
B) Cognitive dissonance
C) Met expectations
D) The psychological contract
E) Dispositional factors

F) A) and B)
G) D) and E)

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Question 42

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Draw and explain Schwartz's model of values. How is this model valuable to a manager?

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Figure 2.1 (in the text) depicts Schwar...

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Question 43

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United States employees are the most actively engaged in the world.

The components of employee engagement are:

What is job satisfaction? Why is it important for managers to understand job satisfaction?

You are unlikely to say anything to someone smoking in the nonsmoking section of a restaurant unless you are irritated by this behavior. A lack of irritation implies that the __________ component of your attitude toward people smoking in restaurants is neutral.

When Daniel's daughter got seriously ill, his boss Kyle and fellow employees went to the HR department and arranged to donate some of their sick leave to him so he could spend more time with his family. Daniel is most likely to be experiencing:

Discuss what research has found about the relationship between job performance and job satisfaction.

__________ allows employees to do all or some of their work from home using telecommunication technology and internet tools.

An individual's perceptions of the terms and conditions of a reciprocal exchange between himself or herself and the organization is called:

Attitudes are our feelings or opinions about specific targets and range from negative to positive.

A person can hold values in Schwartz's model that are opposite without experiencing conflict.

Employee engagement is the harnessing of organization members' selves to their work roles.

Describe the dispositional/genetic models of job satisfaction. Discuss research support for these models.

Stimulation is in the ____________ part of Schwartz's model.

The psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions is known as psychological conflict.

Job satisfaction is:

Values are rarely influenced by events that occurred during childhood; mostly, they are formed during adolescence and adulthood.

Attitudes have three components: affective, cognitive, and value-oriented.

_________ is the psychological process that arouses our interest in doing something.