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The ratio of sales revenue of the firm to the total sales revenue of all firms in the industry,including the firm itself,is referred to as


A) a sales proportionality.
B) a marketing metric.
C) an industry potential.
D) a contribution margin.
E) a market share.

F) B) and D)
G) A) and E)

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Figure 2-4 Figure 2-4   -In Figure 2-4,SBUs found in quadrant B would be called A)  cash cows. B)  stars. C)  question marks. D)  dogs. E)  hedgehogs. -In Figure 2-4,SBUs found in quadrant B would be called


A) cash cows.
B) stars.
C) question marks.
D) dogs.
E) hedgehogs.

F) All of the above
G) B) and E)

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The philosophical reason for an organization's existence is referred to as its organizational


A) strategy.
B) direction.
C) foundation.
D) goal.
E) business.

F) A) and E)
G) B) and E)

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According to Mark Zuckerberg,founder and CEO of Facebook,"We have a saying: 'Move fast and break things.' The idea is that if you never break anything,you're probably not moving fast enough." Moving fast to build more things and learn faster is one of Facebook's


A) sustainability doctrines.
B) goals and objectives.
C) core values.
D) moral imperatives.
E) functional strategy.

F) B) and E)
G) C) and E)

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Successful organizations must be visionary,which includes the ability to


A) develop strategies based on those that were successful in the past.
B) be backward-looking, examining the past carefully to learn from mistakes.
C) anticipate future events and respond quickly and effectively.
D) hire the most culturally diverse team possible in order to generate the best new ideas.
E) involve all stakeholders of the organization when defining its business mission.

F) None of the above
G) A) and E)

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Large organizations are extremely complex,and usually consist of __________ organizational levels whose strategies are linked to marketing.


A) two
B) three
C) five
D) six
E) seven or more

F) C) and D)
G) A) and E)

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In recent years,many large firms have changed the title of the head of marketing from vice president of marketing to


A) chief executive officer.
B) corporate marketing official.
C) coordinating marketing officer.
D) chief marketing officer.
E) corporate marketing executive.

F) B) and C)
G) C) and E)

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If Dr.Pepper plans to grow its proportion of the flavors segment of the carbonated soft drink industry to 45 percent,it has set __________ goal.


A) a sales proportionality
B) a company sales
C) an industry potential
D) a contribution margin
E) a market share

F) A) and E)
G) A) and B)

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Social entrepreneurs' ventures are usually structured as


A) business firms.
B) subchapter S corporations.
C) nonprofit organizations.
D) governmental agencies.
E) 501(c) (3) for-profit organizations.

F) A) and E)
G) B) and E)

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The Boston Consulting Group (BCG) has given specific names and descriptions to the four resulting quadrants in its growth-share matrix based on the amount of cash they generate for or require from the organization.Stars are located in which quadrant of the BCG growth-share matrix?


A) upper left quadrant
B) upper right quadrant
C) center of the four quadrants
D) lower right quadrant
E) lower left quadrant

F) None of the above
G) B) and E)

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Figure 2-7 Figure 2-7   -Quadrant B in Figure 2-7 represents a(n) __________ in a SWOT analysis. A)  threat B)  weakness C)  strength D)  opportunity E)  market segment -Quadrant B in Figure 2-7 represents a(n) __________ in a SWOT analysis.


A) threat
B) weakness
C) strength
D) opportunity
E) market segment

F) A) and B)
G) A) and C)

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A nonprofit organization is


A) a nongovernmental organization that serves its customers but does not have profit as an organizational goal.
B) a legal entity engaged in business activities solely with the intent of serving its employees without the intent of making a profit.
C) a publicly owned organization that serves the general population.
D) a group of people united through contractual or corporate ownership.
E) a privately owned organization that serves its customers to earn a profit so that it can survive.

F) None of the above
G) A) and B)

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Diversification analysis refers to


A) a technique that seeks opportunities by finding the optimum balance between marketing efficiencies versus R&D-manufacturing efficiencies.
B) a framework to relate the market segments of potential buyers to products offered or potential marketing actions by an organization.
C) a technique that helps a firm search for growth opportunities from among current and new markets as well as current and new products.
D) a technique used to determine the appeal of each SBU or offering and then the amount of cash, if any, each should receive.
E) a framework that identifies four "generic" strategies to achieve a competitive advantage.

F) All of the above
G) B) and D)

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Suppose L.L.Bean,a catalog retailer,has set a goal to reduce merchandise returns by 20 percent for the holiday season.The firm would most likely have set __________ goal.


A) a profit
B) a customer satisfaction
C) a market share
D) an employee welfare
E) a social responsibility

F) A) and E)
G) D) and E)

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Strategic business units (SBUs) with a low share of slow-growth markets that may generate enough cash to sustain themselves but do not hold the promise of ever becoming real winners for the organization are referred to as


A) dogs.
B) cash cows.
C) stars.
D) question marks.
E) hedgehogs.

F) C) and E)
G) B) and D)

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Apple launched the iPhone in 2007,and unit sales reached an astonishing 47.7 percent market share in the smartphone industry by 2015.The global smartphone market is expected to grow at an annual rate of 9.8 percent through 2018 due to the growth in China and other markets.Currently,Apple's iPhone SBU appears to be a


A) question mark.
B) star.
C) hedgehog.
D) cash cow.
E) dog.

F) A) and B)
G) B) and C)

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Which of the following is one of the key elements of a visionary organization?


A) set financial goals
B) specify its foundation
C) establish detailed marketing tactics
D) assign job responsibilities
E) establish an organizational chart

F) A) and E)
G) A) and C)

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Which of the following best describes the principal or direct competitors to Lands' End,the catalog and online clothing retailer?


A) all Internet retailers
B) other Internet retailers that sell primarily clothing
C) all other lifestyle brands
D) other clothing retailers, both online and store-only
E) other retailers that began selling with catalogs

F) All of the above
G) B) and D)

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In terms of an organization's business,railroads lost market share in the 20th century because they


A) had less flexible routes than trucking.
B) defined their business too narrowly.
C) tried to create a business that appealed equally to all people.
D) priced their services too high.
E) were simply an outmoded form of transportation.

F) D) and E)
G) A) and C)

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The __________ element of the marketing mix includes outlets and transportation.


A) product
B) price
C) promotion
D) place
E) people

F) D) and E)
G) A) and E)

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