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The terms __________ and a mission statement are often used interchangeable.


A) idea
B) objective
C) vision
D) process
E) protocol

F) B) and E)
G) A) and B)

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A nongovernmental organization that serves its customers but does not have profit as an organizational goal is referred to as a


A) business firm.
B) nonprofit organization.
C) community action program.
D) revenue generating cooperative.
E) social service association.

F) B) and D)
G) B) and C)

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SBUs found in quadrant "A" (Figure 2-6 above) would be called


A) stars.
B) question marks.
C) cash cows.
D) dogs.
E) donkeys.

F) B) and C)
G) B) and E)

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An organization's __________ are the fundamental, passionate, and enduring principles that guide its conduct over time.


A) goals
B) culture
C) strategies
D) core values
E) mission statements

F) A) and D)
G) B) and D)

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FIGURE 2-2 FIGURE 2-2   -In Figure 2-2 above, section  C  represents the  how  element of visionary organization.This is referred to as A) organizational tactics. B) organizational mission. C) organizational foundation. D) organizational direction. E) organizational strategies. -In Figure 2-2 above, section "C" represents the "how" element of visionary organization.This is referred to as


A) organizational tactics.
B) organizational mission.
C) organizational foundation.
D) organizational direction.
E) organizational strategies.

F) None of the above
G) A) and C)

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SBUs with dominant shares of slow-growth markets that provide cash to cover the organization's overhead and to invest in other SBUs are referred to as _________.


A) cash cows
B) stars
C) question marks
D) dogs
E) problem children

F) B) and D)
G) All of the above

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An effective technique a firm can use to appraise in detail its internal strengths and weaknesses and external opportunities and threats is referred to as


A) SWOT analysis.
B) strategic management.
C) market segmentation.
D) market programming.
E) marginal analysis.

F) A) and B)
G) A) and E)

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Which of the following statements would most likely be heard at the functional level of an organization?


A) "We need to be aware of what our competitors are doing."
B) "How much money can we allot to the marketing department?"
C) "Make sure we buy 15 seconds of air time for this coming Super Bowl."
D) "We should hire the most culturally diverse team possible in order to get the best new ideas."
E) "What are the projected sales figures for the next five years?"

F) A) and D)
G) A) and B)

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An organization's __________ are the fundamental, passionate, and enduring principles that guide its conduct over time.


A) goals
B) core values
C) corporate ideals
D) proprietary values
E) written mission statements

F) B) and C)
G) A) and E)

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Men's Wearhouse (MW) caters to the man who doesn't necessarily enjoy shopping.The stores are located in outdoor shopping centers so that customers can get in and out quickly.Additionally the MW targets the budget-conscious consumer with suit prices ranging from $250-300.Earnings rose 23% recently, indicating that the location of the stores and the pricing strategy both are part of the MW


A) competitive advantage.
B) benchmarking expertise.
C) tactical innovation.
D) leapfrogging capabilities.
E) viable mission.

F) None of the above
G) A) and E)

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Most firms seek to maximize __________-to get as high a financial return on their investments (ROI) as possible.


A) profit
B) sales
C) quality
D) market share
E) employee welfare

F) B) and E)
G) A) and B)

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David and Cecilia Stanford, owners of Prairie Herb vinegars, decided to offer the product in 5-ounce and 13-ounce sizes as well as in a 16-ounce European glass bottle.They decided to sell the vinegar only through the mail and to price the smaller bottles at $4.45 and the largest bottles at $13.25.They were determining Prairie Herb's marketing


A) tactics.
B) missions.
C) visions.
D) strategies.
E) operational procedures.

F) C) and E)
G) D) and E)

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The key steps of planning, implementation, and evaluation are part of what is referred to as


A) gap analysis.
B) the strategic marketing process.
C) the situational marketing triad.
D) the developmental market analysis.
E) the market determinant method.

F) B) and D)
G) A) and C)

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The ratio of sales revenue of the firm to the total sales revenue of all firms in the industry, including the firm itself, is referred to as


A) sales quality.
B) market share.
C) industry potential.
D) contribution margin.
E) marginal revenue.

F) C) and E)
G) A) and E)

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In __________ there is no change in either the basic product line or the markets served.Increased sales are generated by selling either more product through better promotion or distribution or by selling the same amount of product at a higher price.


A) product development
B) market development
C) diversification
D) market saturation
E) market penetration

F) A) and E)
G) A) and D)

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Taking stock of where the firm or product has been recently, where it is now, and where it is headed in terms of the organization's plans and the external factors and trends affecting it is referred to as


A) systems analysis.
B) strategic market plan.
C) goal setting step.
D) planning gaps.
E) situation analysis.

F) B) and D)
G) B) and E)

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The marketing strategy to increase sales of current product in existing markets is referred to as


A) market penetration.
B) market development.
C) market infiltration.
D) market diversification.
E) market capitalization.

F) A) and B)
G) B) and D)

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In keeping with its mission, Ben & Jerry's not only supports sustainable and safe methods of food production, it has minimized its negative impact on the environment by


A) opening new franchises exclusively in prebuilt structures in order to save natural resources.
B) investing in research to genetically engineer cows that will produce more hypoallergenic milk.
C) developing a "Cleaner Greener Freezer" that uses an eco-friendly refrigerant to save the ozone layer and reduce greenhouse gasses.
D) limiting its advertising to non-print media and using only recycled materials.
E) packaging its next line of bulk ice cream in glass containers that not only keep the ice cream colder, but are recyclable as well.

F) B) and D)
G) B) and C)

Correct Answer

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People in the finance and the human resources departments traditionally operate at what overall organizational level?


A) functional level
B) corporate level
C) top management level
D) strategic business unit level
E) day-to-day clerical level

F) B) and C)
G) A) and E)

Correct Answer

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The fundamental, passionate, and enduring principles of an organization that guide its conduct over time are referred to as _________.


A) core values
B) strategic goals
C) corporate missions
D) corporate culture
E) corporate ethos

F) B) and C)
G) C) and D)

Correct Answer

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