Question 1

______ occurs when we form an impression of an individual based on a single trait.

Accepted Answer

A)  The recency effect
B)  A self-fulfilling prophecy
C)  Fundamental attribution error
D)  Self-serving bias
E)  The halo effectF) A) and C)
G) C) and D)

Question 2

After a recent exam,students earning Ds blamed factors such as bad luck,unclear lectures,and unfair testing for their poor performance.These students are engaged in self-serving bias.

Accepted Answer

A) True 
 B)False

Question 3

The statement "I won't give Roberto such a tight deadline again" reflects the ______ component of an attitude.

Accepted Answer

A)  affective
B)  decisional
C)  cognitive
D)  behavioral or intentional
E)  factualF) D) and E)
G) A) and E)

Question 4

______ is the personality dimension that describes how intellectual,imaginative,curious,and broad-minded a person is.

Accepted Answer

A)  Inquisitiveness
B)  Openness to experience
C)  Emotional stability
D)  Extroversion
E)  InventivenessF) D) and E)
G) A) and E)

Question 5

______ is the tendency to remember recent information better than earlier information.

Accepted Answer

A)  Stereotyping
B)  Self-serving bias
C)  Fundamental attribution bias
D)  Selective perception
E)  The recency effectF) A) and D)
G) A) and B)

Question 6

Which of the following is not a step in the perceptual process?

Accepted Answer

A)  causal attribution
B)  retrieving from memory to make judgments and decisions
C)  selective attention
D)  interpretation and evaluation
E)  storing in memoryF) A) and B)
G) D) and E)

Question 7

List four key workplace behaviors that managers must address,so that employees can be influenced to do their best work.

Accepted Answer

Four key types of workplace behavior tha...

Question 8

Those high in this emotional intelligence trait tend to be empathetic.

Accepted Answer

A)  social awareness
B)  self-awareness
C)  self-efficacy
D)  self-management
E)  relationship managementF) C) and D)
G) D) and E)

Question 9

Which of the following dimensions is not an example of an external or secondary dimension on the diversity wheel?

Accepted Answer

A)  religion
B)  income
C)  geographic location
D)  seniority
E)  personal habitsF) A) and E)
G) C) and D)

Question 10

A person's overall satisfaction with work depends on how he or she feels about several components.Which of the following is not one of these components?

Accepted Answer

A)  life outside of work
B)  pay
C)  promotions
D)  coworkers
E)  supervisionF) B) and C)
G) A) and B)

Question 11

Integrity tests are ineffective because dishonest people are able to fake conscientiousness,even on a paper-and-pencil test.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not a trait of emotional intelligence?

Accepted Answer

A)  self-awareness
B)  self-sufficiency
C)  relationship management
D)  social awareness
E)  self-managementF) B) and E)
G) C) and D)

Question 13

"Joe drinks too much because he has no willpower;but I need a few drinks after work because I'm under a lot of pressure" is an example of an attribution statement.

Accepted Answer

A) True 
 B)False

Question 14

Roberto finds his job description and the criteria for promotion vague,an example of role ambiguity.

Accepted Answer

A) True 
 B)False

Question 15

An example of _______ would be when a manager expects employees to perform badly,they probably will,and when the manger expects them to perform well,they probably will.

Accepted Answer

A)  a self-fulfilling prophecy,or the Pygmalion effect,
B)  the recency effect
C)  self-serving bias
D)  stereotyping
E)  employee engagementF) A) and B)
G) A) and C)

Question 16

The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.

Accepted Answer

A)  behavioral
B)  decisional
C)  perceptual
D)  affective
E)  cognitiveF) B) and E)
G) A) and B)

Question 17

Julio really enjoys mingling at work functions,both to network for new contacts and simply to share stories with other interesting people.Julio probably scores high in

Accepted Answer

A)  emotional stability.
B)  conscientiousness.
C)  agreeableness.
D)  extroversion.
E)  openness to experience.F) A) and E)
G) B) and D)

Question 18

Because people are uncomfortable with inconsistency between their attitudes and behaviors,they will seek to reduce

Accepted Answer

A)  group behavior.
B)  fundamental attribution.
C)  cognitive dissonance.
D)  causal attribution.
E)  a self-serving bias.F) All of the above
G) A) and B)

Question 19

Employees at KarKare,Inc. ,believe that the company is fair to all employees,regardless of their age,gender,race,ethnicity,sexual orientation,or disability.It is accurate to say that KarKare has a positive

Accepted Answer

A)  ethnocentric culture.
B)  diversity climate.
C)  role conflict.
D)  employee assistance program.
E)  transgender population.F) A) and C)
G) A) and B)

Question 20

Organizational dimensions,the outer layer of the diversity wheel,include all of the following except

Accepted Answer

A)  management status.
B)  union affiliation.
C)  seniority.
D)  work location.
E)  ethnicity.F) B) and C)
G) A) and D)

Exam 11: Managing Individual Differences and Behavior: Supervising People As People

The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.

Correct AnswerverifiedShow Answer

Which of the following dimensions is not an example of an external or secondary dimension on the diversity wheel?

Correct AnswerverifiedShow Answer

Which of the following is not a trait of emotional intelligence?

Correct AnswerverifiedShow Answer

List four key workplace behaviors that managers must address,so that employees can be influenced to do their best work.

Correct AnswerverifiedFour key types of workplace behavior tha...View AnswerShow Answer

A person's overall satisfaction with work depends on how he or she feels about several components.Which of the following is not one of these components?

Correct AnswerverifiedShow Answer

An example of _______ would be when a manager expects employees to perform badly,they probably will,and when the manger expects them to perform well,they probably will.

Correct AnswerverifiedShow Answer

Integrity tests are ineffective because dishonest people are able to fake conscientiousness,even on a paper-and-pencil test.

Correct AnswerverifiedShow Answer

______ is the personality dimension that describes how intellectual,imaginative,curious,and broad-minded a person is.

Correct AnswerverifiedShow Answer

Julio really enjoys mingling at work functions,both to network for new contacts and simply to share stories with other interesting people.Julio probably scores high in

Correct AnswerverifiedShow Answer

Those high in this emotional intelligence trait tend to be empathetic.

Correct AnswerverifiedShow Answer

The statement "I won't give Roberto such a tight deadline again" reflects the ______ component of an attitude.

Correct AnswerverifiedShow Answer

Employees at KarKare,Inc. ,believe that the company is fair to all employees,regardless of their age,gender,race,ethnicity,sexual orientation,or disability.It is accurate to say that KarKare has a positive

Correct AnswerverifiedShow Answer

Which of the following is not a step in the perceptual process?

Correct AnswerverifiedShow Answer

Organizational dimensions,the outer layer of the diversity wheel,include all of the following except

Correct AnswerverifiedShow Answer

"Joe drinks too much because he has no willpower;but I need a few drinks after work because I'm under a lot of pressure" is an example of an attribution statement.

Correct AnswerverifiedShow Answer

Because people are uncomfortable with inconsistency between their attitudes and behaviors,they will seek to reduce

Correct AnswerverifiedShow Answer

______ is the tendency to remember recent information better than earlier information.

Correct AnswerverifiedShow Answer

After a recent exam,students earning Ds blamed factors such as bad luck,unclear lectures,and unfair testing for their poor performance.These students are engaged in self-serving bias.

Correct AnswerverifiedShow Answer

______ occurs when we form an impression of an individual based on a single trait.

Correct AnswerverifiedShow Answer

Roberto finds his job description and the criteria for promotion vague,an example of role ambiguity.

Correct AnswerverifiedShow Answer

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Four key types of workplace behavior tha...
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