Question 1

Technology can be used to leverage human capital and knowledge within organizations as well as with ________ and ________ beyond their boundaries.

Accepted Answer

A)   employees; clients
B)   customers; employees
C)   customers; suppliers
D)   employees; suppliersE) All of the above
F) A) and D)

Question 2

Which of the following firms would you expect to have the highest ratio of market value to book value?

Accepted Answer

A)   General Motors
B)   Intel
C)   Microsoft
D)   NucorE) A) and B)
F) A) and C)

Question 3

New knowledge involves the continual interaction between ________ and ________ knowledge.

Accepted Answer

A)   intellectual; pragmatic
B)   theoretical; practical
C)   tacit; explicit
D)   detailed; tacitE) C) and D)
F) A) and D)

Question 4

Dynamic capabilities include all of the following except

Accepted Answer

A)   learning and innovating.
B)   becoming more efficient in operational processes.
C)   the ability of an organization to challenge the conventional industry in its industry and market.
D)   continuously adopting new ways of serving the evolving needs of the market.E) A) and B)
F) A) and C)

Question 5

Intellectual property rights are ________ to define and protect than property rights for physical assets (e.g.,plant,equipment,and land) .

Accepted Answer

A)   easier
B)   more costly
C)   more difficult
D)   less difficultE) B) and C)
F) A) and D)

Question 6

One of the most important elements in a good employee is his or her attitude.Firms should follow the adage: hire for attitude,train for skill.

Accepted Answer

A) True 
 B)False

Question 7

Training and development at all levels of the organization are necessary if employees are to remain current throughout the duration of their employment.Which of the following activities would also be necessary?

Accepted Answer

A)   monitoring and tracking employee development
B)   monitoring only key managers
C)   tracking only key managers
D)   sharing employee tracking information only with key managersE) A) and B)
F) A) and C)

Question 8

The more reliance a firm has on intellectual capital,the closer its book value will be to its market value.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following reasons explains why painter Vincent van Gogh died penniless,while painter Pablo Picasso left a 740 million USD estate upon his death?

Accepted Answer

A)   Van Gogh had a wider range of social connections.
B)   Picasso had a wider range of social connections and bridging relationships.
C)   Picasso was a solitary node with few connections.
D)   Van Gogh was a hub who embedded himself in a vast network that stretched across various social lines.E) A) and D)
F) A) and C)

Question 10

Tacit knowledge

Accepted Answer

A)   is the same as explicit knowledge.
B)   can be accessed only with the consent of the employees.
C)   is found mostly at the lower levels of the organization.
D)   can be codified but not reproduced.E) None of the above
F) B) and C)

Question 11

Managing a knowledge intensive workforce is very challenging.The best way for a firm to manage its workforce is to

Accepted Answer

A)   retain knowledge workers by increasing rewards.
B)   ensure that it pays higher salaries than its rivals.
C)   balance efforts in attraction, selection, and retention of top talent.
D)   attract the brightest employees and train them often.E) B) and D)
F) C) and D)

Question 12

Sharing knowledge and information throughout the organization can be a means of

Accepted Answer

A)   conserving products and services.
B)   continuing with outdated products.
C)   conserving resources.
D)   overusing email.E) B) and D)
F) C) and D)

Question 13

A recent study by Deloitte and the Billie Jean King Leadership Initiative shows that Millennials,in general,see the concepts of diversity and inclusion as very different.What are the implications for a company in terms of culture and innovation?

Accepted Answer

Feedback: A recent study by Deloitte and...

Question 14

Technology can be used to leverage ________ and ________ within organizations as well as with customers and suppliers beyond their boundaries.

Accepted Answer

A)   human capital; intellectual capital
B)   human capital; knowledge
C)   knowledge; social capital
D)   communication; social capitalE) B) and D)
F) A) and B)

Question 15

Professionals frequently leave Microsoft en masse to form venture capital and technology start-ups,called Baby Bills,built around teams of software developers.This is an example of ________ causing human capital mobility.

Accepted Answer

A)   formal relationships
B)   social relationships
C)   tacit knowledge
D)   intellectual capitalE) B) and C)
F) A) and D)

Question 16

An advantage of effective social networks that might help in career success is

Accepted Answer

A)   public information from personal contacts.
B)   private information from personal contacts.
C)   trustworthy public information.
D)   untrustworthy private information.E) None of the above
F) B) and C)

Question 17

In general,teams suffer process loss because of ________ cohesion,________ trust among members,a lack of appropriate norms or standard operating procedures,or a lack of shared understanding among team members about their tasks.

Accepted Answer

A)   high; high
B)   low; high
C)   high; low
D)   low; lowE) All of the above
F) None of the above

Question 18

SAP uses ________ to leverage the expertise and involvement of its users in developing new knowledge and then transmitting it to the entire SAP user community.

Accepted Answer

A)   tacit knowledge
B)   crowdsourcing
C)   algorithms
D)   intellectual capitalE) B) and C)
F) All of the above

Question 19

________ is the network of relationships that individuals have throughout the organization.

Accepted Answer

A)   Human capital
B)   Social capital
C)   Intellectual capital
D)   Tacit knowledgeE) B) and C)
F) None of the above

Question 20

Many companies use referrals by current employees as a source for new hiring and even monetarily reward them because

Accepted Answer

A)   it is less expensive than the fees paid to headhunters.
B)   current employees normally are careful in recommending someone due to their personal credibility.
C)   current employees are careful in their recommendations and it is less expensive than paying headhunters.
D)   it is a good test of employee loyalty.E) None of the above
F) C) and D)

Exam 4: Recognizing a Firm's Intellectual Assets: Moving Beyond a Firm's Tangible Resources

Professionals frequently leave Microsoft en masse to form venture capital and technology start-ups,called Baby Bills,built around teams of software developers.This is an example of ________ causing human capital mobility.

Correct AnswerverifiedShow Answer

Sharing knowledge and information throughout the organization can be a means of

Correct AnswerverifiedShow Answer

SAP uses ________ to leverage the expertise and involvement of its users in developing new knowledge and then transmitting it to the entire SAP user community.

Correct AnswerverifiedShow Answer

Tacit knowledge

Correct AnswerverifiedShow Answer

A recent study by Deloitte and the Billie Jean King Leadership Initiative shows that Millennials,in general,see the concepts of diversity and inclusion as very different.What are the implications for a company in terms of culture and innovation?

Correct AnswerverifiedFeedback: A recent study by Deloitte and...View AnswerShow Answer

Technology can be used to leverage human capital and knowledge within organizations as well as with ________ and ________ beyond their boundaries.

Correct AnswerverifiedShow Answer

In general,teams suffer process loss because of ________ cohesion,________ trust among members,a lack of appropriate norms or standard operating procedures,or a lack of shared understanding among team members about their tasks.

Correct AnswerverifiedShow Answer

An advantage of effective social networks that might help in career success is

Correct AnswerverifiedShow Answer

One of the most important elements in a good employee is his or her attitude.Firms should follow the adage: hire for attitude,train for skill.

Correct AnswerverifiedShow Answer

Managing a knowledge intensive workforce is very challenging.The best way for a firm to manage its workforce is to

Correct AnswerverifiedShow Answer

Training and development at all levels of the organization are necessary if employees are to remain current throughout the duration of their employment.Which of the following activities would also be necessary?

Correct AnswerverifiedShow Answer

Many companies use referrals by current employees as a source for new hiring and even monetarily reward them because

Correct AnswerverifiedShow Answer

Which of the following firms would you expect to have the highest ratio of market value to book value?

Correct AnswerverifiedShow Answer

________ is the network of relationships that individuals have throughout the organization.

Correct AnswerverifiedShow Answer

Technology can be used to leverage ________ and ________ within organizations as well as with customers and suppliers beyond their boundaries.

Correct AnswerverifiedShow Answer

Which of the following reasons explains why painter Vincent van Gogh died penniless,while painter Pablo Picasso left a 740 million USD estate upon his death?

Correct AnswerverifiedShow Answer

Dynamic capabilities include all of the following except

Correct AnswerverifiedShow Answer

The more reliance a firm has on intellectual capital,the closer its book value will be to its market value.

Correct AnswerverifiedShow Answer

New knowledge involves the continual interaction between ________ and ________ knowledge.

Correct AnswerverifiedShow Answer

Intellectual property rights are ________ to define and protect than property rights for physical assets (e.g.,plant,equipment,and land) .

Correct AnswerverifiedShow Answer

Correct Answer
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Feedback: A recent study by Deloitte and...
View Answer

Technology can be used to leverage human capital and knowledge within organizations as well as with and beyond their boundaries.

Correct Answer
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In general,teams suffer process loss because of cohesion, trust among members,a lack of appropriate norms or standard operating procedures,or a lack of shared understanding among team members about their tasks.

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Technology can be used to leverage and within organizations as well as with customers and suppliers beyond their boundaries.

Correct Answer
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Correct Answer
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Correct Answer
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New knowledge involves the continual interaction between and knowledge.

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Correct Answer
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