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Exam 11: Producing Goods and Services

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Question 101

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Bell Industries is a clothing manufacturer that has established a designated area that is dedicated to making various pockets for shirts,coats,blouses,trousers,and slacks.This strategy illustrates the process layout.

A) True
B) False

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Question 102

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The schedule that shows which products will be produced,when production will occur,and what resources will be used during specified time frames is called a(n)

A) inventory control schedule.
B) master production schedule.
C) control chart.
D) short-term detailed production schedule.
E) material requirements plan.

F) C) and E)
G) A) and E)

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Question 103

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The growth of ecommerce has introduced a "virtual presence," as opposed to a physical presence,of customers in the service system.

Which of the following transformation techniques mechanically alters the basic shape or form of the product?

The three characteristics of services that distinguish them from goods production are intangibility,customization,and unstorability.

What is a forecast?

The use,where possible,of uniform components in the production process is

In a custom cake bakery,blending of ingredients is done in the mixing area,baking occurs in the oven area,and decorations are applied in the finishing area.This is which layout?

Which of the following would not be shown on the master production schedule?

Layout must be planned for different types of space.Identify and briefly discuss the three different types of space.

Video Plus sells a wide range of video games as well as other sports-related items.The company needs a larger location,and one possibility has come up for rent at a nearby strip mall at a low rental rate.It gives the company more space for both product display and for behind-the-counter staff.Although the strip mall is in an area where there is lots of petty crime,the CEO feels that the company should relocate.If the following facts were known,which one might justify the relocation from a human resource point of view?

The production process which combines a variety of raw materials into a new finished product is known as

Betty is a production supervisor in a leather goods factory.Her main responsibility is operations control.Betty would probably be most concerned with

A clothing manufacturer that sets up an area for making different kinds of pockets,another area for sleeves,and another for collars,is using the ________ layout.

Toyota's top priority is on providing low prices to customers,so a cost-minimization strategy is appropriate for the company.

Utilities and auto repair shops are good examples of low-contact service processes.

The quality of a product that satisfies a human need during its consumption is known as

What is the difference between high-contact and low-contact services.Give an example of each.

Meredith's car needs a tune-up so she has taken it to her favourite mechanic for repair.This type of service system is a ________ system.

Production managers are relatively easy to identify because almost all of them work in factories.