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Exam 1: Communication Skills As Career Filters

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Question 1

Multiple Choice

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Max is preparing a contract between his company and one in Mexico. What should he do when citing numbers in the contract?

A) Use figures for all dates for clarity.
B) Use American currency figures.
C) Use figures instead of spelling them out.
D) Do all of the above.

E) C) and D)
F) A) and B)

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Question 2

Multiple Choice

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While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and short, familiar words. But she noticed that the customer had a glazed expression and did not understand her. Zoe should

A) repeat what she has said in a louder voice.
B) graciously accept the blame for not making her meaning clear.
C) end the conversation until an interpreter can be found.
D) require the Italian businessperson to restate the message in simple words.

E) C) and D)
F) B) and D)

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Question 3

Short Answer

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______________ means learning about beliefs and practices different from our own and appreciating them. One of the best ways to develop this trait is to practice empathy.

Both your personal appearance and the physical appearance of your business documents transmit immediate and important nonverbal messages.

Working with people from other cultures will requires tolerance. One of the best ways to become more tolerant is by

Amelia has made a conscious effort to become an active listener. Therefore, she shuts down her computer, turns off her cell phone, and asks her assistant to hold all incoming calls when she conducts interviews. What technique is she using to improve listening?

__________ cues include eye contact, facial expression, body movements, space, time, territory, and appearance.

Anything that disrupts the transmission of a message in the communication process is called noise.

Words have the same basic meanings for everyone; therefore, messages communicated verbally are always understood.

An American businessperson who thinks that all Swiss are hard-working, efficient, and neat is illustrating an example of

One of the fastest ways to ensure your career success is to

Most people think that the best predictor of a speaker's true feelings is his or her

Your boss is giving instructions for a new method of keeping expense accounts. However, you find it difficult to concentrate because you think the change is unnecessary. What type of barrier to effective listening are you experiencing?

___________________ is defined as "the transmission of information and meaning from one individual or group to another."

On the job you are more likely to be taken seriously and promoted if you

Bijan and his family place great emphasis on tradition, ceremony, and social rules. Bijan is most likely a member of a low-context culture.

Most people listen with 50 percent or higher efficiency.

Brooke is listening to a difficult presentation on nanotechnology development. As a good listener, she should take complete notes of everything said.

Robert frequently comments that he likes working independently because that's the American way-and the American way is the best way! Robert's belief in the superiority of his own culture is an example of

When the receiver translates the message from its symbol form into meaning, it is known as _____________.