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Exam 7: Management and Leadership

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Question 91

True/False

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Today's progressive organizations are designed around the needs of the customer.The idea is to organize systems to be responsive to customer needs.

A) True
B) False

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Question 92

Multiple Choice

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__________ is the term used to describe giving workers the education and tools they need to assume additional decision-making powers.

A) Energizing
B) Provisioning
C) Upgrading
D) Enabling

E) B) and C)
F) A) and D)

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Question 93

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Today's business environment changes so rapidly that strategic planning is becoming more difficult and subject to change.

A leader's most important job may be to transform the way the company does business so that it's more effective and efficient.

Which of the following activities is part of the planning function of management?

The CIO,COO,and CFO are classified as top management positions.

The traits that characterize participative leaders include flexibility,good listening skills,and empathy.

A(n) __________ would be used by a department manager as a tool for making daily and weekly assignments:

One difference between managers and leaders is that managers strive to achieve stability while leaders embrace change.

PMI is a problem solving technique that involves listing pluses,minuses and implications.

As a manager,Bob believes in empowerment and strives to provide all workers with easy access to the information they need to make good decisions.Bob's views suggest that he would place a great deal of emphasis on knowledge management.

Tactical planning is concerned with:

Employees often work with managers to develop a(n) __________ that outlines the fundamental purposes of their organization.

Heather has a strong desire to maintain and preserve order and stability.She is very good at developing tactical plans to achieve her company's goals and objectives.These characteristics suggest that Heather has characteristics of an exceptional leader.

Despite all of the changes in the business environment,the basic way a manager performs his or her job has remained remarkably constant.

Kayla is a supervisor who manages a production line.She spends several hours each week developing specific employee work assignments and production schedules for the coming week so that the production department can meet its short-term production objectives.This suggests that a significant component of Kayla's job involves:

A customer-oriented firm should focus exclusively on satisfying its internal customers.

Management is the art of getting things done through organizational resources.

Rob intends to major in accounting because he is confident that an ability to read and interpret financial and accounting data is the way to get to the top in business.Rob seems to be concerned with developing his:

Jenna Raiter,the president and CEO of AutoMotion Auto Service Centers,has asked several managers and employees to help establish a statement to outline the fundamental purposes of their company.The result of this effort is likely to be a document known as a(n) :