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Exam 10: Motivating Employees

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Question 201

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Herzberg's findings suggest that many U.S.firms can help workers satisfy higher order needs by identifying those things that motivate (inspire)them to work at their fullest potential. Herzberg's findings suggest that worker motivation can be triggered by giving employees more interesting and challenging work,by recognizing worker contributions to the success of the firm,and by giving employees the chance for growth and advancement within the firm.All of these job characteristics would help employees achieve their higher order needs as Maslow identified them.

A) True
B) False

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Question 202

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According to McGregor,Theory X-type managers motivate employees by giving them a great deal of freedom and responsibility.

A) True
B) False

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Question 203

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Herzberg found that good pay:

Maslow classified the needs for basic items such as food,water,and shelter as:

________ emphasizes motivating the worker through the characteristics of the job itself.

According to Victor Vroom's expectancy theory,expectations of employees can affect their motivation.

Expectancy theory suggests that managers attempting to improve employee performance would be well advised to:

Ramona works for a large Denver,Colorado ski equipment warehouse.In the past,her only chance to learn how she was doing on the job came during fairly superficial performance reviews with her boss twice a year.The company recently implemented a policy designed to give Ramona and other employees detailed information about their job performance on a monthly basis.This suggests that the ski equipment retailer now provides Ramona and her co-workers with more:

Maureen's supervisor was so impressed by her work that he named her the employee of the month.This praise from her supervisor is an example of a(n) _________ reward.

Elias is disappointed with the work effort of the employees in his department.According to expectancy theory,Elias could improve employee performance by setting more ambitious performance standards that exceed the ability of most employees to attain them. Victor Vroom's expectancy theory contends that unattainable goals will not motivate employees,but rather convince them that committing maximum effort to a task is not worthwhile.