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Exam 10: Motivating Employees

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Question 71

Multiple Choice

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As a contemporary manager,your employees will be motivated to provide you with important feedback if:

A) you provide closed-end surveys on a monthly basis.
B) you prepare daily,company-wide passive voicemail messages.
C) you institute a respectful rank and file politeness plan,where middle and higher level managers are addressed as "Mr.","Ms",or "Dr.".
D) you solicit open-ended responses from your employees.

E) B) and C)
F) C) and D)

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Question 72

Multiple Choice

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William Ouchi called the management approach typically used by Japanese firms:

A) Type X.
B) Type J.
C) Type Q.
D) scientific management.

E) B) and D)
F) A) and C)

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Question 73

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Frank and Lillian Gilbreth developed the principle of motion economy,which said that every job could be broken down into a series of elementary motions.

The workplace is now:

Managers who make Theory X assumptions about employees tend to watch their subordinates very closely and provide detailed instructions to employees about how they should do their jobs.

Abraham Maslow thought that once needs at one level of his hierarchy were met:

______________ was the dominant strategy for improving worker productivity during the early 1900s.

Theory Y managers assume that most people are capable of using a relatively high degree of imagination and creativity to solve problems.

Alex an employee at Green Spaces Irrigation Systems is pleased that his old supervisor,Wally retired."Wishy" Wally,as the crew used to call him,seemed like a pretty nice guy,but seldom let Alex know if installations were adequate until something went wrong.The new supervisor starts each day with reviewing yesterday's successes and challenges,and gives everyone opportunity to voice their concerns.One of the best assets of __________ managers is their ability to provide timely feedback and to understand that employees want regular performance reviews.

The findings of the Hawthorne studies led researchers to look more closely at how ____________ could lead to better productivity.

Jennifer is an engineer for a large telecommunications company.If the company has after-hours events,Jennifer does not hesitate to take her six-month old baby along.You often hear her say,"If they don't go,I don't go." Jennifer's motivation to add or at least combine work life with family life is probably the result of growing up in an environment where adult family members worked,and work and family life were less balanced. Jennifer is part of the Gen Xers way of life.They often will include their children in adult social events,perhaps because they were left with baby sitters so much themselves,and they want their children to have a different real-world experience than they had.

After a 3-year probationary period,career positions at Fairview Community College are fairly secure,even though the opportunity for promotion runs at a snail's pace (pretty slow).These jobs would probably appeal to people who currently work for Type A companies - similar to the way many companies operate in Silicon Valley. Type A personalities prefer individual responsibility and decision-making,and the opportunity for rapid promotion.They also prefer specialized career paths and exist in a culture where the concern for employee welfare is segmented.The culture at the community college,where jobs are fairly secure but promotions do not happen very often is more like a Theory Z approach.

The sense of satisfaction you get when you achieve an important goal is an intrinsic reward.

Which of the following statements is the best description of how scientific management viewed employees?

It is safe to say that Gen Xers have a strong desire for balancing work life and home life due to the fact that many grew-up in environments where family time was jeopardized due to both parents working.

Ramon works at Chicago Medical Instruments.His job was recently redefined so that he now has more flexibility in the hours he works and more say in the procedures used on the job.This suggests that Chicago Medical Instruments is trying to change Ramon's job so that it has more:

Company A just bought one of their competitors (Company B) .The CEO announced last week that employees at the newly acquired firm (Company B) will get raises that are equal to what persons doing the same jobs at Company A are making.The announcement has caused quite a stir at Company A because it is common knowledge that the culture at Company B is quite different from their culture.For one thing,Company B employees take hour-long lunches,while Company A lunch breaks are ½ hour.Company B employees get another ½ hour each day for exercise,while Company A employees have never enjoyed this privilege.Company B employees expect three weeks vacation each year,while Company A employees get two weeks only after they have been with the company for three years.If the CEO goes through with his plans,which of the following is a response that he is likely to get from employees at the combined company?

As a group,Gen Yers tend to be impatient,skeptical and image driven.

Job enrichment is based on Herzberg's higher motivators,such as responsibility,achievement,and recognition.

In Maslow's hierarchy,self-actualization needs are those needs associated with basic survival,such as the need for food and shelter.