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Exam 10: Motivating Employees

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Question 151

True/False

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Progressive managers are rewarding good work in all kinds of ways including family trips,informal events at work,and just letting everyone know when someone does a good job.

A) True
B) False

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Question 152

Multiple Choice

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________ emphasizes motivating the worker through the characteristics of the job itself.

A) Automation
B) Job engineering
C) Scientific management
D) Job enrichment

E) A) and D)
F) C) and D)

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Question 153

Multiple Choice

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According to Maslow's Hierarchy of Needs theory,which of the following would be an issue that requires the fulfillment of a lower order need?

Maslow referred to the needs people had for recognition and acknowledgement from others as esteem needs.

_________ is the term William Ouchi used to refer to the management approach typically used by firms in the United States.

The tendency for people to behave differently when they know they are being studied is known as the:

Greg is a small business owner who wants to find a way to increase the productivity of his employees.He has just finished reading a book on worker motivation,and found the book's discussion of the Hawthorne studies particularly relevant.Based on his reading,Greg is likely to view pay increases as the best way to improve employee motivation.

According to equity theory,which of the following statements is most accurate?

During the first year at the Millennium Company,management trainees spend two months in each of six different departments where they have the opportunity to learn skills in each functional area,but also make decisions about where they have the best match.Job rotation is a motivational strategy used by contemporary organizations.

According to Victor Vroom's expectancy theory,expectations of employees can affect their motivation.

__________ is the degree to which a job requires doing a task with a visible outcome from beginning to end.

What is the key idea behind goal-setting theory? How does management by objectives help implement this idea?

William Ouchi called the management approach typically used by Japanese firms:

On the long flight back from South Korea,Aaron had plenty of time to reflect upon the challenges and successes of his business trip that took him to four Asian countries.His goal to sell his company's state-of-the-art bicycle pump to several foreign firms certainly could have gone better! Although the 10 companies he visited didn't turn him down,only one agreed to place an order.Representatives from one Indonesian firm and two Chinese firms asked him when he planned to come again! As Aaron reviewed his notes,he pondered,"Didn't they realize the expense of these international trips?" Aaron is experiencing:

Even across generations,motivation is likely to:

Blake was asked by his team leader to explore and evaluate the best ways to communicate with customers online.Although Blake is relatively new to the company,and is not well versed on the entire product line,he is a millennial which makes him overall well suited to knowing how people find things in common with others in an online environment.

Job rotation attempts to make a job more interesting and motivating by moving employees from one job to another.

_________________ was the father of scientific management.

Jill operates her own small business and is a strong advocate of equity theory.Because of her acceptance of this theory,Jill is likely to try to assure employees that they are compensated in a way that reflects their efforts and contributions relative to those of other employees.

Herzberg used the term hygiene factor to refer to an element of job content that was most important as a source of worker motivation.