Question 1

Which of the following statements about worker motivation is most consistent with the findings of the Hawthorne studies?

Accepted Answer

A)   Worker motivation will fall significantly if lighting conditions,temperature,and other elements of the physical environment are not at kept at their optimal levels.
B)   Employees are more motivated if they feel they are part of a special group or project.
C)   The best way to motivate employees is to offer pay raises,bonuses and other financial incentives to employees who meet or exceed clearly specified goals.
D)   Worker motivation is unimportant in determining the level of worker productivity,because productivity is primarily determined by external factors such as the speed of the machinery the employees operate.E) B) and D)
F) None of the above

Question 2

Frederick Taylor encouraged managers to make use of psychological techniques to improve worker motivation.

Accepted Answer

A) True 
 B)False

Question 3

________ means to work with a subordinate,doing part of the work if necessary.

Accepted Answer

A)   Coaching
B)   Guiding
C)   Helping
D)   TeachingE) None of the above
F) B) and D)

Question 4

When Anna's manager sees her coming through the front door,he is greatly relieved.He knows that the tasks he has planned for the day will not need to be adjusted.Anna's work productivity and performance on the job are very good.Recently,her ability to get to work on time has affected her job performance.Anna's supervisor has documented a number of unrelated health issues that have prevented Anna from being to work on time.If Maslow were still alive,which of the following statements would he likely share with the supervisor?

Accepted Answer

A)   A lack of socialization on the job may increase an employee's health-related issues.
B)   Self-actualization needs are not being met by this employer.
C)   Hygiene factors such as good pay are obviously not present through this employer.
D)   Lower order needs such as physiological needs must be met before higher order needs.E) None of the above
F) All of the above

Question 5

You are a graduate teaching assistant in the Biology department at Fairview University.You have several graduate student friends who have graduate appointments in the business department and the English department.While everyone's compensation and employee benefits are exactly the same,your department requires you to always show-up and tutor students at least four hours each day and to serve on one university committee each semester.Graduates students at the other departments are not required by their management to follow these rules.Lately,you are doing your best to limit your daily obligation to 2 ½ to 3 hours each day.The motivational theory that most closely correlates with your actions is:

Accepted Answer

A)   equity theory
B)   expectancy theory
C)   reinforcement theory
D)   goal-setting theoryE) A) and B)
F) None of the above

Question 6

Job simplification is an extension of the ideas of Frederick Herzberg.

Accepted Answer

A) True 
 B)False

Question 7

Managers who make Theory X assumptions about employees tend to watch their subordinates very closely and provide detailed instructions to employees about how they should do their jobs.

Accepted Answer

A) True 
 B)False

Question 8

Milo currently has a good job and can afford a decent apartment and plenty of food.Due to significant political unrest and recent street violence in his town,he is considering uprooting himself and applying for a visa to move to another country.According to Maslow,Milo's concern reflects a desire to satisfy his:

Accepted Answer

A)   physiological needs.
B)   safety needs.
C)   social needs.
D)   self-actualization needs.E) A) and B)
F) A) and D)

Question 9

Brett manages a sales force that sells laboratory supplies to companies and university science labs.He wants to implement a reward program for high performance.Any rep whose territory bills over $500,000 in sales will win a trip for two,to a Caribbean Island.Last year the high billing territory made $400,000 in sales.As his outside consultant on the rewards program project,you suggest that he ask around to make certain that this is something the reps would enjoy.Your other advice is:

Accepted Answer

A)   to make certain the payout threshold is sufficiently high so that very few reps will be able to reach the sales goal.
B)   if after several months into the sales contest it appears that several reps are over halfway to meeting this goal,there may be a need to increase the payout threshold.
C)   monetary rewards are never motivators.
D)   to consider whether the sales reps believe that this reward is attainable.E) A) and C)
F) A) and D)

Question 10

The workplace is now:

Accepted Answer

A)   two generations deep.
B)   three generations deep.
C)   four generations deep.
D)   five generations deep.E) C) and D)
F) B) and D)

Question 11

Motivational formulas are:

Accepted Answer

A)   tailored to the individual.
B)   tailored to the team of employees.
C)   developed by using one theory at a time.
D)   developed by using collecting historical information on the types of factors that motivated the majority of employees in the past.E) A) and D)
F) B) and D)

Question 12

Open communication is a verbal strategy.It does not involve listening.

Accepted Answer

A) True 
 B)False

Question 13

According to Maslow,a higher order need:

Accepted Answer

A)   always provides greater motivation than a lower order need.
B)   never provides as much motivation as a lower order need.
C)   becomes a source of motivation after lower order needs are satisfied.
D)   contributes directly to the physical survival of the individual.E) A) and C)
F) C) and D)

Question 14

Herzberg's research found that safe working conditions and good pay:

Accepted Answer

A)   are important motivators for most employees.
B)   helped maintain worker satisfaction,but did little to increase motivation.
C)   had no impact on worker morale.
D)   were very important motivators for professional employees and managers,but were poor motivators for unskilled employees.E) B) and C)
F) None of the above

Question 15

In a low-context culture:

Accepted Answer

A)   workers get right to the task,without the need to socialize during the first ½ hour of work.
B)   workers get right to the task,after they take care of their social needs.
C)   relationship building is considered a waste of time.
D)   relationship building is considered very important and occurs before performing business tasks.E) A) and C)
F) B) and D)

Question 16

_________ theory is based on the idea that managers can use both rewards and punishments to motivate employee behavior.

Accepted Answer

A)   Expectancy
B)   Equity
C)   Reinforcement
D)   Goal-settingE) B) and C)
F) A) and B)

Question 17

The late famous broadcast journalist Walter Cronkite said that one of his regrets in life was not actively participating in the space program as an astronaut.Back in the 1980's,he was selected as a candidate to be the first journalist to fly into space,but NASA decided to take a teacher instead.In some ways,this may appear as though Cronkite was pursuing a self-esteem need;however,having already achieved celebrity status,for Cronkite,his was the pursuit of a self-actualization need.

Accepted Answer

A) True 
 B)False

Question 18

When it comes to motivating Millennials and Gen Xers,it is important for managers to know that they have a few things in common.One important likeness is:

Accepted Answer

A)   They don't like large families.
B)   They expect change.
C)   Neither group was raised by baby boomers.
D)   Neither group has advanced to management positions.E) None of the above
F) A) and C)

Question 19

Peter Drucker made an important distinction when he stated that managers do not motivate employees,but employees motivate themselves.

Accepted Answer

A) True 
 B)False

Question 20

A key idea in reinforcement theory is that:

Accepted Answer

A)   goals should be set by everyone in an organization.
B)   managers can use both rewards and punishment to influence employee behavior.
C)   managers should use the same reinforcement techniques for all employees.
D)   employees are more likely to obey written instructions than verbal instructions.E) C) and D)
F) A) and B)

Exam 10: Motivating Employees

Correct Answer
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In a low-context culture:

Correct Answer
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Open communication is a verbal strategy.It does not involve listening.

Correct Answer
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According to Maslow,a higher order need:

Correct Answer
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Correct Answer
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A key idea in reinforcement theory is that:

Correct Answer
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The workplace is now:

Correct Answer
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Managers who make Theory X assumptions about employees tend to watch their subordinates very closely and provide detailed instructions to employees about how they should do their jobs.

Correct Answer
verified

Motivational formulas are:

Correct Answer
verified

Frederick Taylor encouraged managers to make use of psychological techniques to improve worker motivation.

Correct Answer
verified

________ means to work with a subordinate,doing part of the work if necessary.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Job simplification is an extension of the ideas of Frederick Herzberg.

Correct Answer
verified

Peter Drucker made an important distinction when he stated that managers do not motivate employees,but employees motivate themselves.

Correct Answer
verified

Herzberg's research found that safe working conditions and good pay:

Correct Answer
verified

When it comes to motivating Millennials and Gen Xers,it is important for managers to know that they have a few things in common.One important likeness is:

Correct Answer
verified

Which of the following statements about worker motivation is most consistent with the findings of the Hawthorne studies?

Correct Answer
verified

_________ theory is based on the idea that managers can use both rewards and punishments to motivate employee behavior.

Correct Answer
verified

Correct Answer
verified

Exam 10: Motivating Employees

Correct AnswerverifiedShow Answer

In a low-context culture:

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Open communication is a verbal strategy.It does not involve listening.

Correct AnswerverifiedShow Answer

According to Maslow,a higher order need:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A key idea in reinforcement theory is that:

Correct AnswerverifiedShow Answer

The workplace is now:

Correct AnswerverifiedShow Answer

Managers who make Theory X assumptions about employees tend to watch their subordinates very closely and provide detailed instructions to employees about how they should do their jobs.

Correct AnswerverifiedShow Answer

Motivational formulas are:

Correct AnswerverifiedShow Answer

Frederick Taylor encouraged managers to make use of psychological techniques to improve worker motivation.

Correct AnswerverifiedShow Answer

________ means to work with a subordinate,doing part of the work if necessary.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Job simplification is an extension of the ideas of Frederick Herzberg.

Correct AnswerverifiedShow Answer

Peter Drucker made an important distinction when he stated that managers do not motivate employees,but employees motivate themselves.

Correct AnswerverifiedShow Answer

Herzberg's research found that safe working conditions and good pay:

Correct AnswerverifiedShow Answer

When it comes to motivating Millennials and Gen Xers,it is important for managers to know that they have a few things in common.One important likeness is:

Correct AnswerverifiedShow Answer

Which of the following statements about worker motivation is most consistent with the findings of the Hawthorne studies?

Correct AnswerverifiedShow Answer

_________ theory is based on the idea that managers can use both rewards and punishments to motivate employee behavior.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

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