Question 1

Roxanne,a new employee at Fenz Pharmaceuticals,has demonstrated low productivity for a long period.Her manager evaluates her performance and finds that she requires more training to improve her productivity.In the context of improving employee's performance,Roxanne lacks _____.

Accepted Answer

A)   the required motivation
B)   the necessary abilities
C)   accountability
D)   ethical values
E)   integrityF) A) and C)
G) A) and E)

Question 2

The paired-comparison method measures the consistency of results over time.

Accepted Answer

A) True 
 B)False

Question 3

Vanessa is the purchasing manager at General Things,a maker of housewares.She has evaluated the first year's performance of Hunter,a purchasing agent.In the evaluation,she noted that he places orders accurately,but when employees in the company ask about the status of their orders,he has difficulty finding the information for them in a timely manner.What should be the next step in performance management in this situation?

Accepted Answer

A)   Vanessa should define new performance outcomes that do not include checking order status.
B)   Hunter should develop more realistic goals that do not include checking order status.
C)   Vanessa and Hunter should set new performance standards that are more realistic.
D)   Vanessa should arrange for training so Hunter can learn how to look up the status of orders.
E)   Vanessa should provide Hunter with ongoing performance feedback.F) A) and B)
G) A) and C)

Question 4

Appraisal politics are most likely to occur when a performance appraisal is directly linked to highly desirable rewards.

Accepted Answer

A) True 
 B)False

Question 5

Bailey,an HR manager,is coaching a supervisor who needs to develop her leadership skills.Bailey suggests that the supervisor use performance feedback as a tool for the development of her employees.Which of the following actions would be an example of this purpose of performance feedback?

Accepted Answer

A)   The supervisor limits performance feedback to formal appraisals conducted once a year.
B)   The supervisor uses performance information for day-to-day decisions about salary,benefits,and recognition programs.
C)   The supervisor uses performance measures to guide decisions about employee retention and termination.
D)   The supervisor uses performance measures to identify assignments that will help employees build on their strengths.
E)   The supervisor makes sure each employee's goals are aligned with the company's and department's objectives.F) A) and C)
G) B) and C)

Question 6

"Performance management serves as a basis for improving employees' knowledge and skills." This statement corresponds to which of the following purposes of performance management?

Accepted Answer

A)   developmental purpose
B)   administrative purpose
C)   investigative purpose
D)   strategic purpose
E)   executive purposeF) A) and D)
G) A) and C)

Question 7

Describe the types of rating errors that influence performance evaluation,and explain the ways in which they can be minimized.

Accepted Answer

Several kinds of errors and biases commo...

Question 8

Peer reviews are an excellent source of information about performance in a job where the supervisor does not often observe the employee.

Accepted Answer

A) True 
 B)False  True

Question 9

Using an employee's manager for feedback is very useful because managers' own success depends so much on their employees' performance.

Accepted Answer

A) True 
 B)False

Question 10

Donna,a supervisor at Cenate Inc. ,wants to compare the performance of her employees.If she does this by listing the employees from best to worst performer,which of the following terms describes her method?

Accepted Answer

A)   simple ranking
B)   mixed-standards scale
C)   critical-incident method
D)   graphic rating scale
E)   organizational behavior modificationF) None of the above
G) B) and E) A

Question 11

Lydia,a supervisor at Sansen Inc. ,needs to appraise the performance of her subordinate,Charlie.In the context of performance information,which of the following is the least biased source of information for appraisal and why?

Accepted Answer

A)   Peers;they often understand an employee better than superiors.
B)   Managers;their success depends on the employee's productivity.
C)   Customers;employees are often directly in contact with them.
D)   Subordinates;the power relationships motivate a subordinate to provide honest information.
E)   The employee himself;there is generally better agreement between an employee and his or her supervisor.F) C) and D)
G) B) and C)

Question 12

In the context of effectiveness of performance management,_____ means the extent to which a measurement tool actually measures what it is intended to measure.

Accepted Answer

A)   validity
B)   dependability
C)   acceptability
D)   reliability
E)   specificityF) A) and B)
G) A) and E)

Question 13

Charles,the HR manager at Telcare Inc. ,establishes a performance management system for his company.He wants to check the consistency of results over time.In the context of criteria for determining the effectiveness of performance measures,Charles is trying to check the _____ of the performance management system.

Accepted Answer

A)   validity
B)   test-retest reliability
C)   specificity
D)   interrater reliability
E)   acceptabilityF) B) and C)
G) A) and C)

Question 14

Identify a way in which an organization can promote fairness and reduce political behavior in the appraisal system.

Accepted Answer

A)   use different performance standards to evaluate different employees
B)   train managers to use the appraisal process
C)   discourage employees from discussing their weaknesses
D)   require that managers give feedback once a year during the annual appraisal
E)   encourage managers to recognize accomplishments that only employees have identifiedF) C) and E)
G) B) and E)

Question 15

In a "tell-and-sell" approach,managers tell the employees their ratings and then justify those ratings.

Accepted Answer

A) True 
 B)False  True

Question 16

In a performance appraisal,the term validity refers to whether the appraisal measures all aspects of performance,both relevant and irrelevant.

Accepted Answer

A) True 
 B)False

Question 17

Margaret,a production manager at Falcon Inc. ,needs to measure the performance of 12 of her subordinates.She divides the number of employees into categories like exceptional,above average,average,and below average.She assigns a certain percentage of employees to each category to determine the quality of their performances.In the context of methods for measuring performance,Margaret is using the _____ method.

Accepted Answer

A)   alternation ranking
B)   rating attribute
C)   mixed-standard
D)   paired-comparison
E)   forced-distributionF) B) and D)
G) B) and E)

Question 18

Performance management systems are established to meet three broad purposes of the organization: strategic,administrative,and developmental.

Accepted Answer

A) True 
 B)False

Question 19

In the context of methods for measuring performance,alternation ranking is a variation of _____ ranking.

Accepted Answer

A)   simple
B)   distributed
C)   paired
D)   attribute
E)   scalarF) A) and C)
G) D) and E)

Question 20

In performance appraisal,_____ refers to whether an appraisal measures all the relevant aspects of performance and omits irrelevant aspects of performance.

Accepted Answer

A)   contamination
B)   reliability
C)   acceptability
D)   validity
E)   interrater reliabilityF) A) and E)
G) A) and D)

Exam 10: Managing Employees Performance

Roxanne,a new employee at Fenz Pharmaceuticals,has demonstrated low productivity for a long period.Her manager evaluates her performance and finds that she requires more training to improve her productivity.In the context of improving employee's performance,Roxanne lacks _____.

Correct Answer
verified

The paired-comparison method measures the consistency of results over time.

Correct Answer
verified

Correct Answer
verified

Appraisal politics are most likely to occur when a performance appraisal is directly linked to highly desirable rewards.

Correct Answer
verified

Bailey,an HR manager,is coaching a supervisor who needs to develop her leadership skills.Bailey suggests that the supervisor use performance feedback as a tool for the development of her employees.Which of the following actions would be an example of this purpose of performance feedback?

Correct Answer
verified

"Performance management serves as a basis for improving employees' knowledge and skills." This statement corresponds to which of the following purposes of performance management?

Correct Answer
verified

Describe the types of rating errors that influence performance evaluation,and explain the ways in which they can be minimized.

Correct Answer
verified
Several kinds of errors and biases commo...
View Answer

Peer reviews are an excellent source of information about performance in a job where the supervisor does not often observe the employee.

Correct Answer
verified
True

Using an employee's manager for feedback is very useful because managers' own success depends so much on their employees' performance.

Correct Answer
verified

Donna,a supervisor at Cenate Inc. ,wants to compare the performance of her employees.If she does this by listing the employees from best to worst performer,which of the following terms describes her method?

Correct Answer
verified
A

Lydia,a supervisor at Sansen Inc. ,needs to appraise the performance of her subordinate,Charlie.In the context of performance information,which of the following is the least biased source of information for appraisal and why?

Correct Answer
verified

In the context of effectiveness of performance management,_____ means the extent to which a measurement tool actually measures what it is intended to measure.

Correct Answer
verified

Correct Answer
verified

Identify a way in which an organization can promote fairness and reduce political behavior in the appraisal system.

Correct Answer
verified

In a "tell-and-sell" approach,managers tell the employees their ratings and then justify those ratings.

Correct Answer
verified
True

In a performance appraisal,the term validity refers to whether the appraisal measures all aspects of performance,both relevant and irrelevant.

Correct Answer
verified

Correct Answer
verified

Performance management systems are established to meet three broad purposes of the organization: strategic,administrative,and developmental.

Correct Answer
verified

In the context of methods for measuring performance,alternation ranking is a variation of _____ ranking.

Correct Answer
verified

In performance appraisal,_____ refers to whether an appraisal measures all the relevant aspects of performance and omits irrelevant aspects of performance.

Correct Answer
verified

Exam 10: Managing Employees Performance

Roxanne,a new employee at Fenz Pharmaceuticals,has demonstrated low productivity for a long period.Her manager evaluates her performance and finds that she requires more training to improve her productivity.In the context of improving employee's performance,Roxanne lacks _____.

Correct AnswerverifiedShow Answer

The paired-comparison method measures the consistency of results over time.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Appraisal politics are most likely to occur when a performance appraisal is directly linked to highly desirable rewards.

Correct AnswerverifiedShow Answer

Bailey,an HR manager,is coaching a supervisor who needs to develop her leadership skills.Bailey suggests that the supervisor use performance feedback as a tool for the development of her employees.Which of the following actions would be an example of this purpose of performance feedback?

Correct AnswerverifiedShow Answer

"Performance management serves as a basis for improving employees' knowledge and skills." This statement corresponds to which of the following purposes of performance management?

Correct AnswerverifiedShow Answer

Describe the types of rating errors that influence performance evaluation,and explain the ways in which they can be minimized.

Correct AnswerverifiedSeveral kinds of errors and biases commo...View AnswerShow Answer

Peer reviews are an excellent source of information about performance in a job where the supervisor does not often observe the employee.

Correct AnswerverifiedTrue

Using an employee's manager for feedback is very useful because managers' own success depends so much on their employees' performance.

Correct AnswerverifiedShow Answer

Donna,a supervisor at Cenate Inc. ,wants to compare the performance of her employees.If she does this by listing the employees from best to worst performer,which of the following terms describes her method?

Correct AnswerverifiedA

Lydia,a supervisor at Sansen Inc. ,needs to appraise the performance of her subordinate,Charlie.In the context of performance information,which of the following is the least biased source of information for appraisal and why?

Correct AnswerverifiedShow Answer

In the context of effectiveness of performance management,_____ means the extent to which a measurement tool actually measures what it is intended to measure.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Identify a way in which an organization can promote fairness and reduce political behavior in the appraisal system.

Correct AnswerverifiedShow Answer

In a "tell-and-sell" approach,managers tell the employees their ratings and then justify those ratings.

Correct AnswerverifiedTrue

In a performance appraisal,the term validity refers to whether the appraisal measures all aspects of performance,both relevant and irrelevant.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Performance management systems are established to meet three broad purposes of the organization: strategic,administrative,and developmental.

Correct AnswerverifiedShow Answer

In the context of methods for measuring performance,alternation ranking is a variation of _____ ranking.

Correct AnswerverifiedShow Answer

In performance appraisal,_____ refers to whether an appraisal measures all the relevant aspects of performance and omits irrelevant aspects of performance.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Several kinds of errors and biases commo...
View Answer

Correct Answer
verified
True

Correct Answer
verified

Correct Answer
verified
A

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
True

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified