Question 1

Which of the following elements of a high-performance work system determines how the details of the organization's necessary activities will be grouped,whether into jobs or team responsibilities?

Accepted Answer

A)   information systems
B)   reward systems
C)   performance
D)   organizational structure
E)   task designF) C) and D)
G) C) and E) E

Question 2

Which of the following is a business indicator of the success of the training programs implemented by the HR department of an organization?

Accepted Answer

A)   the extent to which training programs meet the needs of employees and the company
B)   training dollars per employee
C)   communication to employees about available training opportunities
D)   assistance in identifying management potential
E)   the quality of introduction or orientation programsF) A) and B)
G) A) and C) B

Question 3

_____ is a necessary condition of high performance because it contributes to good long-term relationships with employees,customers,and the public.

Accepted Answer

A)   Emotional behavior
B)   Ethical behavior
C)   Physical behavior
D)   Mental behavior
E)   Cognitive behaviorF) A) and B)
G) None of the above

Question 4

A condition underpinning any high-performance organization is that employees be fully engaged with their work.

Accepted Answer

A) True 
 B)False

Question 5

According to your text,a number of techniques are available for measuring HRM's effectiveness in meeting its customers' needs depending on the situation.These techniques include reviewing a set of key indicators,measuring the outcomes of _____,and measuring the economic value of HRM programs.

Accepted Answer

A)   training results
B)   committed employees
C)   goals
D)   specific HRM activity
E)   predicted successesF) B) and D)
G) C) and D)

Question 6

Which of the following statements is true of high-performance work systems?

Accepted Answer

A)   Creating a high-performance work system is akin to using traditional management practices.
B)   To function as a high-performance work system,people,technology,and organizational structure must be completely independent of one another.
C)   To develop a high-performance work system,organizations need to determine what kinds of people fit their needs and then locate,train,and motivate those special people.
D)   A high-performance work system usually excludes reward systems.
E)   Integrated high-performance work practices usually have little impact on productivity and long-term financial performance.F) A) and B)
G) A) and D)

Question 7

Sofia,a human resources executive,emphasizes to her staff that the department should focus on serving its "customer," the company's employees.Which of the following activities best expresses treatment of employees as customers?

Accepted Answer

A)   providing employees with the training they need to succeed at work
B)   keeping records of whether employees complete training when it is required
C)   reporting safety performance to the Occupational Safety and Health Administration
D)   directing employees who call to submit their questions in writing on a certain form
E)   telling employees what they must do to meet the needs of the HR departmentF) A) and E)
G) A) and D) A

Question 8

An organization's HR department makes most decisions about organizational structure.

Accepted Answer

A) True 
 B)False

Question 9

In the context of an organization's human resource division,which of the following statements is true of its "customers"?

Accepted Answer

A)   The term refers specifically to the organization's shareholders.
B)   The term refers specifically to the organization's offshore clients.
C)   The term usually refers to the organization's top management.
D)   The term refers to the organization as a whole and its other divisions.
E)   The term refers to the labor law enforcement agencies.F) None of the above
G) B) and C)

Question 10

A learning culture creates the conditions in which managers

Accepted Answer

A)   encourage experimentation.
B)   ensure rigidity.
C)   help sustain the status quo.
D)   encourage groupthink.
E)   demonstrate a high degree of risk aversion.F) B) and E)
G) B) and D)

Question 11

What is an HRM audit?

Accepted Answer

An HRM audit is a formal review of the o...

Question 12

Which of the following occurs when organizations encourage employees to see relationships among ideas and to test assumptions and observe the results of their actions?

Accepted Answer

A)   high employee turnover
B)   critical,systematic thinking
C)   disruptive,intermittent learning
D)   organizational change
E)   organizational anarchyF) C) and D)
G) A) and B)

Question 13

The HR department of a firm identifies the per capita requirement costs in its annual audit.It also calculates the average number of days taken to fill open positions at the firm.The data gathered were used as business indicators in the audit.The business indicators are most likely to measure the performance of the _____ activity of the firm.

Accepted Answer

A)   training
B)   employee appraisal
C)   employee development
D)   compensation
E)   staffingF) C) and D)
G) D) and E)

Question 14

For an organization's human resource division,"customers" are the organization's top management.

Accepted Answer

A) True 
 B)False

Question 15

People experience occupational intimacy when they love their work,when they and their co-workers care about one another,and when they find their work meaningful.

Accepted Answer

A) True 
 B)False

Question 16

A written code of ethics is usually ineffective if it is developed with input from employees about situations they encounter.

Accepted Answer

A) True 
 B)False

Question 17

Tamara,a human resource manager at Ionic Consulting,believes that it is important for employees to feel a sense of satisfaction about their jobs,because a satisfied employee will contribute more to the organization than an employee who is dissatisfied with his or her job.Which of the following actions by Tamara's department would best contribute to employee satisfaction?

Accepted Answer

A)   rewarding employees for meeting goals
B)   paying all employees the same salary,regardless of performance
C)   giving out trophies instead of extra pay for accomplishments
D)   simplifying jobs to the most routine activities
E)   setting easy-to-reach goalsF) A) and B)
G) A) and D)

Question 18

The HR department at TIP Consulting uses a human resource information system (HRIS) .The employees of the department can view and track their individual progress as well as the progress that the department has made using HRIS.The component of the HRIS that enables this is called a(n) _____.

Accepted Answer

A)   HR banner
B)   HR bulletin board
C)   HR showcase
D)   HR dashboard
E)   HR scrollF) A) and B)
G) B) and C)

Question 19

Describe an HR dashboard.

Accepted Answer

One of the most creative developments in...

Question 20

To improve the performance of employees at RowYourBoat Inc. ,the company provides recognition and monetary benefits to those employees whose performance exceeds expectations.This strategy can motivate some employees to perform better.This is an example of a(n) _____ strategy.

Accepted Answer

A)   occupational intimacy
B)   brand alignment
C)   appraisal
D)   compensation
E)   job designF) B) and C)
G) B) and E)

Exam 9: Creating and Maintaining High-Performance Organizations

Which of the following elements of a high-performance work system determines how the details of the organization's necessary activities will be grouped,whether into jobs or team responsibilities?

Correct Answer
verified
E

Which of the following is a business indicator of the success of the training programs implemented by the HR department of an organization?

Correct Answer
verified
B

_____ is a necessary condition of high performance because it contributes to good long-term relationships with employees,customers,and the public.

Correct Answer
verified

A condition underpinning any high-performance organization is that employees be fully engaged with their work.

Correct Answer
verified

According to your text,a number of techniques are available for measuring HRM's effectiveness in meeting its customers' needs depending on the situation.These techniques include reviewing a set of key indicators,measuring the outcomes of _____,and measuring the economic value of HRM programs.

Correct Answer
verified

Which of the following statements is true of high-performance work systems?

Correct Answer
verified

Sofia,a human resources executive,emphasizes to her staff that the department should focus on serving its "customer," the company's employees.Which of the following activities best expresses treatment of employees as customers?

Correct Answer
verified
A

An organization's HR department makes most decisions about organizational structure.

Correct Answer
verified

In the context of an organization's human resource division,which of the following statements is true of its "customers"?

Correct Answer
verified

A learning culture creates the conditions in which managers

Correct Answer
verified

What is an HRM audit?

Correct Answer
verified
An HRM audit is a formal review of the o...
View Answer

Which of the following occurs when organizations encourage employees to see relationships among ideas and to test assumptions and observe the results of their actions?

Correct Answer
verified

Correct Answer
verified

For an organization's human resource division,"customers" are the organization's top management.

Correct Answer
verified

People experience occupational intimacy when they love their work,when they and their co-workers care about one another,and when they find their work meaningful.

Correct Answer
verified

A written code of ethics is usually ineffective if it is developed with input from employees about situations they encounter.

Correct Answer
verified

Correct Answer
verified

The HR department at TIP Consulting uses a human resource information system (HRIS) .The employees of the department can view and track their individual progress as well as the progress that the department has made using HRIS.The component of the HRIS that enables this is called a(n) _____.

Correct Answer
verified

Describe an HR dashboard.

Correct Answer
verified
One of the most creative developments in...
View Answer

To improve the performance of employees at RowYourBoat Inc. ,the company provides recognition and monetary benefits to those employees whose performance exceeds expectations.This strategy can motivate some employees to perform better.This is an example of a(n) _____ strategy.

Correct Answer
verified

Exam 9: Creating and Maintaining High-Performance Organizations

Which of the following elements of a high-performance work system determines how the details of the organization's necessary activities will be grouped,whether into jobs or team responsibilities?

Correct AnswerverifiedE

Which of the following is a business indicator of the success of the training programs implemented by the HR department of an organization?

Correct AnswerverifiedB

_____ is a necessary condition of high performance because it contributes to good long-term relationships with employees,customers,and the public.

Correct AnswerverifiedShow Answer

A condition underpinning any high-performance organization is that employees be fully engaged with their work.

Correct AnswerverifiedShow Answer

According to your text,a number of techniques are available for measuring HRM's effectiveness in meeting its customers' needs depending on the situation.These techniques include reviewing a set of key indicators,measuring the outcomes of _____,and measuring the economic value of HRM programs.

Correct AnswerverifiedShow Answer

Which of the following statements is true of high-performance work systems?

Correct AnswerverifiedShow Answer

Sofia,a human resources executive,emphasizes to her staff that the department should focus on serving its "customer," the company's employees.Which of the following activities best expresses treatment of employees as customers?

Correct AnswerverifiedA

An organization's HR department makes most decisions about organizational structure.

Correct AnswerverifiedShow Answer

In the context of an organization's human resource division,which of the following statements is true of its "customers"?

Correct AnswerverifiedShow Answer

A learning culture creates the conditions in which managers

Correct AnswerverifiedShow Answer

What is an HRM audit?

Correct AnswerverifiedAn HRM audit is a formal review of the o...View AnswerShow Answer

Which of the following occurs when organizations encourage employees to see relationships among ideas and to test assumptions and observe the results of their actions?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

For an organization's human resource division,"customers" are the organization's top management.

Correct AnswerverifiedShow Answer

People experience occupational intimacy when they love their work,when they and their co-workers care about one another,and when they find their work meaningful.

Correct AnswerverifiedShow Answer

A written code of ethics is usually ineffective if it is developed with input from employees about situations they encounter.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The HR department at TIP Consulting uses a human resource information system (HRIS) .The employees of the department can view and track their individual progress as well as the progress that the department has made using HRIS.The component of the HRIS that enables this is called a(n) _____.

Correct AnswerverifiedShow Answer

Describe an HR dashboard.

Correct AnswerverifiedOne of the most creative developments in...View AnswerShow Answer

To improve the performance of employees at RowYourBoat Inc. ,the company provides recognition and monetary benefits to those employees whose performance exceeds expectations.This strategy can motivate some employees to perform better.This is an example of a(n) _____ strategy.

Correct AnswerverifiedShow Answer

Correct Answer
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E

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B

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Correct Answer
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A

Correct Answer
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Correct Answer
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Correct Answer
verified
An HRM audit is a formal review of the o...
View Answer

Correct Answer
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Correct Answer
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One of the most creative developments in...
View Answer

Correct Answer
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