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Exam 9: Creating and Maintaining High-Performance Organizations

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Question 61

Multiple Choice

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For empowerment to succeed,managers should

A) micromanage their teams and delegate as much work as possible.
B) ensure that communication flows top down from senior management.
C) help their teams ensure that communication flows in both directions.
D) hold frequent meetings to constantly supervise the progress of the team.
E) ensure that a team shares information only after it receives approval.

F) A) and B)
G) B) and C)

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Question 62

Multiple Choice

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A year ago,a production facility of a beverage company became the subject of negative news coverage following complaints that it had been slow to alert the community to some contamination of the water supply.During the reporters' investigation,several employees came forward to blame a supervisor who they claimed was nasty and unfair in his dealings with them.After the stories spread online,the human resource department noticed that the number of workers applying for jobs at the facility had tumbled,and so had the quality of applicants who did apply.The troublesome manager was dismissed,and now the human resource department is investigating how to improve the ethical climate at the facility.Which of the following measures would contribute most to the effort?

A) recognizing that,for a business,ethical issues are mainly relevant in the short term
B) sending executives to an off-site private retreat to write a code of ethics together
C) shutting down channels through which unethical acts might become known
D) keeping quiet until the incidents are forgotten
E) including measures of ethical behavior in performance management

F) D) and E)
G) B) and C)

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Question 63

Multiple Choice

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A standard feature of a modern HRIS (Human Resource Information System) is the use of _____,which store data in separate files that can be linked by common elements.

Which of the following is a customer satisfaction measure that indicates the success of the compensation system designed by the HR department of an organization?

Research suggests that it is more effective to improve HRM practices as a whole than to focus on one or two isolated practices.

ThinkBig Inc.has been known for its excellent customer service since its start more than 40 years ago.The company carefully selects employees based on their combination of skills and commitment to the company's values of service and quality.How does ThinkBig's selection process contribute to the company's high performance?

Creating a high-performance work system is similar to traditional management practices because both treat decision making about technology,organization structure,and human resources as unrelated.

A work team can be empowered by

For a business conducting an HRM audit,which of the following will serve as an important customer satisfaction measure in assessing the success of training programs conducted by HR?

New technology usually involves _____-that is,using equipment and information processing to perform activities that had been performed by people.

A standard feature of a modern Human Resource Information System is the use of relational databases,which store data in separate files that can be linked by common elements.

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

Which of the following is an HRM function in an HRM audit?

A human resource manager is developing a plan for ensuring the company has enough engineers.She has already gathered forecasts for the number of mechanical engineering graduates from nearby colleges.Now,she wants to test various salaries and determine the corresponding percentages of graduates that will accept a job offer with her company.This will allow the HR manager to advise the best salary range to offer,given the supply of labor.Which of the following information systems is intended for this kind of analysis?

High-performance organizations do not need selection methods that identify more than technical skills.

Maridings Inc. ,an apparel manufacturer,employed a large-scale recruitment drive to hire some of the country's best fashion designers.The company's HR team was responsible for measuring the success of this recruitment drive to quantify its returns.In this scenario,the HR team can use a process is referred to as _____.

What is occupational intimacy? Explain.

Ronaldo,the general manager of RipnRoll Furniture,believes that each employee must thoroughly understand the goals of the organization.He understands that adhering to the vision and mission of the organization will help increase employee satisfaction and will also result in improved employee performance.Which of the following strengthens Ronaldo's belief?

The reward systems of an organization include the performance measures by which employees are judged and the methods of measuring performance.

Hal,a manager at a leading IT firm,is reviewing trends in his department.He notices the programming team has significantly increased the amount of work they have completed,but the testing team continues to stay at the same productivity level.What human resource information system tool would allow Hal to view such data?