Question 1

Dave wants to set up a manufacturing unit,so he meets with Rodney,a human resource manager at his company.Rodney explains that in order to decide on the human resource needs for the unit,they should conduct a work flow analysis.He suggests they start by defining the outputs of the process.To do this,which of the following should Dave define?

Accepted Answer

A)   the processes that will be involved in manufacturing
B)   the number of people required for production
C)   the type of products that will need to be manufactured
D)   the special equipment,facilities,and systems needed for production
E)   the data and information needed by the work unitF) All of the above
G) D) and E)

Question 2

The structure of HealthCo Hospital is strongly based on function.Which statement is most describes staff positions at this hospital?

Accepted Answer

A)   positions require more cognitive ability than at other hospitals
B)   most positions are structured around teamwork
C)   employees have broad authority for decision making
D)   employees work in teams to care for groups of patients
E)   positions are highly specializedF) B) and D)
G) All of the above

Question 3

Which of the following best defines a competency?

Accepted Answer

A)   It is the set of duties performed by a particular team.
B)   It is the list of tasks,duties,and responsibilities (TDRs) that a particular job entails.
C)   It is a set of related duties for accomplishing work.
D)   It is the activity that a work unit's members engage in to produce a given output.
E)   It is an area of personal capability that enables employees to perform successfully.F) A) and B)
G) C) and D)

Question 4

According to Herzberg's two-factor theory,which of the following factors would motivate individuals the most?

Accepted Answer

A)   meaningfulness of a job
B)   fringe benefits of a job
C)   shares of company stock
D)   salary and allowances
E)   periodic bonusesF) B) and D)
G) C) and D)

Question 5

In which of the following uses of information technology is the technology reducing mental demands and the likelihood of errors?

Accepted Answer

A)   Email notifications popping up on a clerk's screen while he is entering data
B)   Software that creates a graph of daily production levels for a supervisor
C)   Text messages arriving on a salesperson's phone while she is meeting with a client
D)   Searches for office supplies that generate 12,000 results to compare
E)   Instant messages from a supervisor who expects responses within a few minutesF) B) and D)
G) B) and E)

Question 6

Aaron,an HR manager,observes that the number of employees quitting their jobs has been steadily increasing over the last six months.On closer inspection,he finds that a majority of the employees who quit were unhappy with the pay structures.Aaron assesses the significance of each job to the organization,which helps him set up fair pay structures.This in turn helps the organization retain valuable employees.Which of the following most likely relates to the task undertaken by Aaron?

Accepted Answer

A)   job evaluation
B)   career planning
C)   job training
D)   performance appraisal
E)   selectionF) A) and C)
G) A) and D)

Question 7

Through the process of work flow design,managers analyze the tasks needed to produce a product or service.

Accepted Answer

A) True 
 B)False

Question 8

Next Tech applies research into physics and biochemistry to create advanced surgical instruments and implants.Its research department attracts some of the most talented professionals in these disciplines,each with a passion for his or her specialty.Next year,the position of vice president of research will be vacant,so the executive team is working with the HR department to define selection criteria for a new vice president.Given the company's structure,which of the following qualities will be important for the new vice president to possess?

Accepted Answer

A)   experience in setting up divisions based on customer groups
B)   experience in leading employees with broad responsibilities
C)   skill in setting up structures and jobs
D)   the ability to align researchers' work with the company's strategy
E)   the ability to motivate employees to identify more heavily with their professionF) None of the above
G) All of the above

Question 9

ALTS Infosystems is a software consulting firm based in Redmond.The firm uses a standardized job analysis questionnaire containing 194 questions about work behaviors,work conditions,and job characteristics that apply to a wide variety of jobs.In this scenario,ALTS Infosystems is using _____.

Accepted Answer

A)   a utilization analysis
B)   the Fleishman Job Analysis System
C)   a work flow design
D)   a conjoint analysis
E)   the Position Analysis QuestionnaireF) C) and E)
G) B) and D)

Question 10

Henry has been newly appointed as the head of the HR team at AAS Technologies.In an attempt to establish a more efficient and reliable workflow,Henry has taken up the responsibility of creating job descriptions and job specifications for the newly hired and current engineers within the organization.While doing so,Henry gathers information about the knowledge,skills,abilities,and other characteristics (KSAOs) required for an engineer to successfully perform the job.How will determining the KSAOs most benefit the organization?

Accepted Answer

A)   KSAOs will show engineers the work to be performed on the job.
B)   KSAOs will be a resource for writing job descriptions.
C)   KSAOs play a significant role in interviews and selection decisions.
D)   KSAOs will enable line managers to carry out job analysis.
E)   KSAOs should limit the number of factors listed in job specifications.F) C) and D)
G) None of the above

Question 11

Pamela,the manager of an electronics store in California,gives her staff the authority to resolve customer complaints.She lets the staff decide whether to issue refunds or replace merchandise in case of consumer grievances.Which of the following job design techniques is Pamela implementing in her store?

Accepted Answer

A)   job sharing
B)   job extension
C)   job rotation
D)   job enrichment
E)   job evaluationF) A) and B)
G) A) and E)

Question 12

Job sharing is a work option in which several relatively simple jobs are combined to form a job with a wider range of tasks.

Accepted Answer

A) True 
 B)False

Question 13

Discuss the steps in a work flow analysis.

Accepted Answer

For each type of work,such as producing ...

Question 14

The Fleishman Job Analysis System asks subject-matter experts to evaluate a job in terms of the abilities required to perform the job.

Accepted Answer

A) True 
 B)False

Question 15

The tasks,duties,and responsibilities (TDRs)of a job are non-observable actions.

Accepted Answer

A) True 
 B)False

Question 16

Jobs that have survived downsizing tend to have a narrower scope of responsibilities coupled with increased supervision.

Accepted Answer

A) True 
 B)False

Question 17

INRT Software Solutions is a firm that builds information systems for banks and other financial institutions.In its presentations to prospective clients,the firm claims to have skilled employees.What does INRT Software Solutions mean by this?

Accepted Answer

A)   Its employees have previous experience in performing similar jobs.
B)   It has factual or procedural information that is necessary for successfully performing a task.
C)   Its employees have a significant level of proficiency required to perform a particular task.
D)   Its employees are highly motivated.
E)   Its employees have software certifications.F) C) and E)
G) D) and E)

Question 18

Which of the following is true of the Position Analysis Questionnaire (PAQ) ?

Accepted Answer

A)   It considers only the inputs of a work process,ignoring the outputs.
B)   PAQ reports are very useful for writing job descriptions or redesigning jobs.
C)   PAQ ratings cannot be used to compare dissimilar jobs.
D)   The descriptions in the PAQ reports are very clear and specific.
E)   The PAQ is meant to be completed only by job analysts trained in this method.F) A) and E)
G) A) and D)

Question 19

Josh,a human resource manager at a manufacturing company,recommends that the company use the Position Analysis Questionnaire (PAQ) for conducting job analysis.Which of the following statements best supports Josh's recommendation?

Accepted Answer

A)   The PAQ considers the whole work process,from inputs through outputs.
B)   The PAQ can be easily scored without a computer.
C)   The PAQ is based on 52 categories of abilities.
D)   The PAQ can be completed by untrained personnel.
E)   A person who fills out the PAQ does not need college-level reading skills.F) A) and C)
G) A) and B)

Question 20

According to the Job Characteristics Model,which of the following best describes task identity?

Accepted Answer

A)   the extent to which a job requires a variety of skills to carry out the tasks involved
B)   the degree to which a job allows an individual to make decisions about the way the work will be carried out
C)   the extent to which a person receives clear information about performance effectiveness from the work itself
D)   the degree to which a job requires completing a "whole" piece of work from beginning to end
E)   the extent to which a job has an important impact on the lives of other peopleF) A) and B)
G) A) and D)

Exam 4: Analyzing Work and Designing Jobs

Jobs that have survived downsizing tend to have a narrower scope of responsibilities coupled with increased supervision.

Correct Answer
verified

The tasks,duties,and responsibilities (TDRs)of a job are non-observable actions.

Correct Answer
verified

The Fleishman Job Analysis System asks subject-matter experts to evaluate a job in terms of the abilities required to perform the job.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Job sharing is a work option in which several relatively simple jobs are combined to form a job with a wider range of tasks.

Correct Answer
verified

Correct Answer
verified

According to the Job Characteristics Model,which of the following best describes task identity?

Correct Answer
verified

The structure of HealthCo Hospital is strongly based on function.Which statement is most describes staff positions at this hospital?

Correct Answer
verified

Correct Answer
verified

Through the process of work flow design,managers analyze the tasks needed to produce a product or service.

Correct Answer
verified

According to Herzberg's two-factor theory,which of the following factors would motivate individuals the most?

Correct Answer
verified

INRT Software Solutions is a firm that builds information systems for banks and other financial institutions.In its presentations to prospective clients,the firm claims to have skilled employees.What does INRT Software Solutions mean by this?

Correct Answer
verified

ALTS Infosystems is a software consulting firm based in Redmond.The firm uses a standardized job analysis questionnaire containing 194 questions about work behaviors,work conditions,and job characteristics that apply to a wide variety of jobs.In this scenario,ALTS Infosystems is using _____.

Correct Answer
verified

Discuss the steps in a work flow analysis.

Correct Answer
verified
For each type of work,such as producing ...
View Answer

Which of the following best defines a competency?

Correct Answer
verified

Josh,a human resource manager at a manufacturing company,recommends that the company use the Position Analysis Questionnaire (PAQ) for conducting job analysis.Which of the following statements best supports Josh's recommendation?

Correct Answer
verified

Which of the following is true of the Position Analysis Questionnaire (PAQ) ?

Correct Answer
verified

Correct Answer
verified

In which of the following uses of information technology is the technology reducing mental demands and the likelihood of errors?

Correct Answer
verified

Exam 4: Analyzing Work and Designing Jobs

Jobs that have survived downsizing tend to have a narrower scope of responsibilities coupled with increased supervision.

Correct AnswerverifiedShow Answer

The tasks,duties,and responsibilities (TDRs)of a job are non-observable actions.

Correct AnswerverifiedShow Answer

The Fleishman Job Analysis System asks subject-matter experts to evaluate a job in terms of the abilities required to perform the job.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Job sharing is a work option in which several relatively simple jobs are combined to form a job with a wider range of tasks.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

According to the Job Characteristics Model,which of the following best describes task identity?

Correct AnswerverifiedShow Answer

The structure of HealthCo Hospital is strongly based on function.Which statement is most describes staff positions at this hospital?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Through the process of work flow design,managers analyze the tasks needed to produce a product or service.

Correct AnswerverifiedShow Answer

According to Herzberg's two-factor theory,which of the following factors would motivate individuals the most?

Correct AnswerverifiedShow Answer

INRT Software Solutions is a firm that builds information systems for banks and other financial institutions.In its presentations to prospective clients,the firm claims to have skilled employees.What does INRT Software Solutions mean by this?

Correct AnswerverifiedShow Answer

ALTS Infosystems is a software consulting firm based in Redmond.The firm uses a standardized job analysis questionnaire containing 194 questions about work behaviors,work conditions,and job characteristics that apply to a wide variety of jobs.In this scenario,ALTS Infosystems is using _____.

Correct AnswerverifiedShow Answer

Discuss the steps in a work flow analysis.

Correct AnswerverifiedFor each type of work,such as producing ...View AnswerShow Answer

Which of the following best defines a competency?

Correct AnswerverifiedShow Answer

Josh,a human resource manager at a manufacturing company,recommends that the company use the Position Analysis Questionnaire (PAQ) for conducting job analysis.Which of the following statements best supports Josh's recommendation?

Correct AnswerverifiedShow Answer

Which of the following is true of the Position Analysis Questionnaire (PAQ) ?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In which of the following uses of information technology is the technology reducing mental demands and the likelihood of errors?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified
For each type of work,such as producing ...
View Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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