Question 1

The goal of an organization's performance management program should be to

Accepted Answer

A)   identify the organization's superior performers.
B)   help employees improve their ability to achieve goals.
C)   identify the organization's below-average performers.
D)   help employees more rapidly achieve promotions and pay increases.E) All of the above
F) B) and C)

Question 2

Which activity can be used effectively prior to undertaking the first step in a progressive discipline program?

Accepted Answer

A)   Coaching
B)   Suspension
C)   Empowerment
D)   DocumentationE) A) and B)
F) None of the above

Question 3

An operation utilizing an upward assessment program allows

Accepted Answer

A)   workers to evaluate their supervisors.
B)   managers to evaluate those reporting to them.
C)   the owners of the operation to evaluate the managers they employ.
D)   its customers to evaluate the quality of employees and managers with whom the customer interacts.E) A) and C)
F) None of the above

Question 4

A measuring tool is considered to be valid when it

Accepted Answer

A)   is reliable.
B)   is easy to use.
C)   yields consistent results.
D)   measures what is supposed to evaluate.E) B) and D)
F) B) and C) D

Question 5

Which is an example of a protected class under title VII of the Civil Rights Act?

Accepted Answer

A)   Bartenders
B)   Hispanic workers
C)   Salaried employees
D)   Hourly paid workersE) None of the above
F) A) and B) B

Question 6

Which is the first step in the performance management process?

Accepted Answer

A)   Appraising
B)   Monitoring
C)   Planning
D)   RewardingE) A) and C)
F) A) and B)

Question 7

At what age are employees first protected from unfair disciplinary actions under the Age Discrimination in Employment Act?

Accepted Answer

A)   35
B)   40
C)   45
D)   50E) A) and D)
F) C) and D)

Question 8

A good management rule is to praise in public and to

Accepted Answer

A)   promote in public.
B)   promote in private.
C)   reprimand in public.
D)   reprimand in private.E) B) and C)
F) A) and B)

Question 9

Which is the final step in the performance management process?

Accepted Answer

A)   Appraising
B)   Monitoring
C)   Planning
D)   RewardingE) B) and C)
F) None of the above

Question 10

The application of the final step in a progressive discipline program represents failure on the part of both the employee and the

Accepted Answer

A)   employee's manager.
B)   employee's coworkers.
C)   progressive discipline program.
D)   external customers served by the employee.E) None of the above
F) A) and B)

Question 11

What should managers focus on during employee counseling sessions?

Accepted Answer

A)   Employee values
B)   Employee beliefs
C)   Employee behavior
D)   Employee attitudesE) A) and B)
F) A) and C)

Question 12

The underrepresentation of workers in specific protected classes in highly desired jobs may be an indication that

Accepted Answer

A)   an informal discrimination system is in place.
B)   the performance appraisal system is use is valid.
C)   the performance appraisal system is use is unreliable.
D)   a 360-degree appraisal method has been used excessively.E) A) and B)
F) None of the above

Question 13

Which is the third step in a progressive discipline program?

Accepted Answer

A)   Dismissal
B)   Suspension
C)   Written warning
D)   Documented oral warningE) C) and D)
F) All of the above

Question 14

A hotel manager hires only young and attractive females to work at the hotel's front desk. Which two employment laws are likely being violated by this hotel manager?

Accepted Answer

A)   Equal Pay Act and Title VII of the Equal Rights Act
B)   Equal Pay Act and the Age Discrimination in Employment Act
C)   Age Discrimination in Employment Act and the Americans with Disabilities Act
D)   Title VII of the Equal Rights Act and the Age Discrimination in Employment ActE) A) and D)
F) A) and B)

Question 15

Violations of the Equal Pay Act occur when, for the same job, an operation pays

Accepted Answer

A)   male workers more than female workers.
B)   older workers more than younger workers.
C)   hourly workers more than tipped workers.
D)   workers with less experience more than workers with higher experience levels.E) A) and B)
F) All of the above

Question 16

Voluntary separations are initiated by an organization's

Accepted Answer

A)   owners.
B)   managers.
C)   employees.
D)   progressive discipline program.E) A) and D)
F) B) and C)

Question 17

Exit interviews most typically are utilized by HR managers when an employee

Accepted Answer

A)   is terminated.
B)   is suspended.
C)   is promoted.
D)   voluntarily resigns.E) A) and C)
F) A) and D) D

Question 18

Which performance appraisal method is in use in an operation that measures the extent to which specific goals were achieved by an employee?

Accepted Answer

A)   Relative standard
B)   Critical incident
C)   Targeted outcome
D)   Forced-choice appraisalE) A) and C)
F) None of the above

Question 19

What would be the result if the Halo effect and the Pitchfork effect were consistently present in an employee assessment program?

Accepted Answer

A)   The program would be fair.
B)   The program would be unfair.
C)   The program would easily identify the best workers.
D)   The program would easily identify the weakest workers.E) B) and C)
F) C) and D)

Question 20

When may an employee covered by the Americans with Disabilities Act be terminated despite his or her disability?

Accepted Answer

A)   When the employer requests an accommodation
B)   When the employee engages in an illegal activity at work
C)   When management does not consider the employee to be disabled
D)   When the employee's disability was not disclosed at the time of hiringE) B) and C)
F) A) and D)

Exam 9: Performance Management and Appraisal

The goal of an organization's performance management program should be to

Correct AnswerverifiedShow Answer

Which activity can be used effectively prior to undertaking the first step in a progressive discipline program?

Correct AnswerverifiedShow Answer

An operation utilizing an upward assessment program allows

Correct AnswerverifiedShow Answer

A measuring tool is considered to be valid when it

Correct AnswerverifiedD

Which is an example of a protected class under title VII of the Civil Rights Act?

Correct AnswerverifiedB

Which is the first step in the performance management process?

Correct AnswerverifiedShow Answer

At what age are employees first protected from unfair disciplinary actions under the Age Discrimination in Employment Act?

Correct AnswerverifiedShow Answer

A good management rule is to praise in public and to

Correct AnswerverifiedShow Answer

Which is the final step in the performance management process?

Correct AnswerverifiedShow Answer

The application of the final step in a progressive discipline program represents failure on the part of both the employee and the

Correct AnswerverifiedShow Answer

What should managers focus on during employee counseling sessions?

Correct AnswerverifiedShow Answer

The underrepresentation of workers in specific protected classes in highly desired jobs may be an indication that

Correct AnswerverifiedShow Answer

Which is the third step in a progressive discipline program?

Correct AnswerverifiedShow Answer

A hotel manager hires only young and attractive females to work at the hotel's front desk. Which two employment laws are likely being violated by this hotel manager?

Correct AnswerverifiedShow Answer

Violations of the Equal Pay Act occur when, for the same job, an operation pays

Correct AnswerverifiedShow Answer

Voluntary separations are initiated by an organization's

Correct AnswerverifiedShow Answer

Exit interviews most typically are utilized by HR managers when an employee

Correct AnswerverifiedD

Which performance appraisal method is in use in an operation that measures the extent to which specific goals were achieved by an employee?

Correct AnswerverifiedShow Answer

What would be the result if the Halo effect and the Pitchfork effect were consistently present in an employee assessment program?

Correct AnswerverifiedShow Answer

When may an employee covered by the Americans with Disabilities Act be terminated despite his or her disability?

Correct AnswerverifiedShow Answer

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D

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B

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D

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